Subscriptions, payments & refunds

1. Plans and prices

Our plans (Starter, Essential, Pro, Business and any plan offered in the future) and their features are described on the pricing page. Prices are displayed all taxes included: in euros for customers in SEPA countries, and in US dollars for customers elsewhere in the world, with the same amounts. The VAT included, and the total, are always displayed before you confirm your order.

Some plans include a first domain name for the first year. From the second year, or for additional domains, domain renewal fees apply as displayed in the dashboard at the time of ordering.

2. Ordering

The contract is concluded when you confirm your order by clicking the button marked with a clear obligation to pay (for example “Subscribe and pay”) and the payment is authorized. We send a confirmation by email with the main terms, a link to these documents and, when applicable, the invoice. Before confirming, you can review and correct your order.

3. Automatic renewal

• Subscriptions are billed in advance for the selected period (monthly or annual) and renew automatically for successive periods of the same duration at the then-current price, unless cancelled before the renewal date.
• For annual plans, we send a reminder email at least 7 days before renewal (and earlier where local law requires, e.g. for certain US states).
• You authorize us and our payment processor to charge your payment method for each renewal.

4. Cancellation

You may cancel at any time, online, from your dashboard (Plan section) or by writing to legal@flixy.studio, as easily as you subscribed. Cancellation takes effect at the end of the current paid period: you keep access until then, and no further payment is taken. Except as stated in sections 6 and 7, payments for the current period are not refunded on cancellation.

What happens next: published websites remain online until the end of the paid period, then are taken offline; domains are handled under the Domain Name Policy; your account switches to the free plan if available, and your data is retained as described in the Privacy Policy.

5. Upgrades, downgrades and price changes

• Changing plan: you can change plan or billing period at any time from your dashboard (Billing → Change plan).
• Upgrade (a higher plan, or monthly to annual billing): takes effect immediately. A new billing period starts on the day of the change; you pay the price of the new plan minus the value of the unused days of your current plan, calculated pro rata. The AI capacity of the new plan applies immediately, for the new period.
• Downgrade (a lower plan, or annual to monthly billing): takes effect at the end of the period already paid, without any charge or refund. You can cancel a scheduled downgrade until that date. Features or usage exceeding the new plan (for example the number of languages or email automations) are then limited.
• Additional professional email addresses: on an upgrade, they are billed for the new period, minus the share already paid for the unused days. A downgrade can only be scheduled once the number of professional email addresses in use fits the new plan (addresses included in the plan plus paid additional addresses).
• Price guarantee: the price of your plan is the one shown when you subscribed. A later price increase or decrease applies to new subscriptions only; your plan keeps renewing at its price for as long as it stays active. A new price applies only if you choose a different plan or billing period, or subscribe again after your plan has ended.

6. Right of withdrawal (EU/EEA, UK, Switzerland and similar laws)

If you are a consumer, you have a right to withdraw from a distance contract within 14 days of its conclusion without giving any reason.

Digital services supplied immediately. Because Flixy Studio is a digital service that you can start using right away, at checkout we ask for your express request that the service begins during the withdrawal period, and your acknowledgment that: (a) if you withdraw, you will pay an amount proportionate to what has been provided until you informed us of your withdrawal; and (b) you lose your right of withdrawal once the service has been fully performed. Domain names registered at your request are services customised to your request and performed immediately with a third-party registry; they cannot be withdrawn after registration.

To exercise the right of withdrawal, send a clear statement (for example by email to legal@flixy.studio) or use this model form:

To MSA TECHNOLOGY (Flixy), 47 rue Vivienne, 75002 Paris, France, legal@flixy.studio: I hereby give notice that I withdraw from my contract for the supply of the following service: [plan], ordered on [date], name, account email, date, signature (if on paper).

We will reimburse any amount due within 14 days of receiving your notice, using the same means of payment, without fees.

7. Money-back guarantee and refunds

• 14-day satisfaction guarantee: regardless of your country and status, if you are not satisfied with your first paid subscription, request a refund within 14 days of the first payment and we will refund the subscription fee, minus any domain fees already incurred. This guarantee applies once per customer.
• Effect of a full refund: when the fee of the current period of a website plan is refunded in full, that plan ends on the day of the refund and is not renewed; the website is taken offline but nothing is deleted, and you can choose a plan again at any time. A credit note is sent to you by email.
• Service unavailability: if the Service is unavailable for a prolonged period due to our fault, we will grant a credit or refund proportionate to the unavailability.
• Domain fees: non-refundable once the domain has been registered, renewed or transferred, as these fees are paid to registries.
• AI top-ups (Business plan) and add-ons: non-refundable once used, in whole or in part; unused top-ups may be refunded within 14 days of purchase.
• Abuse: no refund is due where the account is terminated for a serious breach of the Terms or the Acceptable Use Policy, without prejudice to mandatory consumer rights.
• Statutory rights (including the guarantee of conformity of digital services) are not affected by this section.

8. Payment, failed payments and chargebacks

• Payments are processed by a PCI-DSS compliant payment provider. We never store your full card details.
• If a payment fails, we will retry and notify you. We retry automatically every 2 days; after 3 unsuccessful attempts (about 4 days), the plan ends and the website is taken offline — nothing is deleted, and paying the renewal puts it back online. Domains are not renewed while payments are outstanding.
• If you dispute a payment with your bank without first contacting us, we may suspend the account during the investigation. Please contact us first: most issues are solved within a day.

9. Taxes and invoices

• Flixy is operated by MSA TECHNOLOGY, established in France (VAT number FR09107122434). For customers in the EU, VAT is applied according to EU rules and is included in the displayed price: consumers pay the VAT rate of their Member State (declared through the One-Stop Shop, OSS); businesses with a valid VAT number in another Member State pay the price excluding VAT, under the reverse-charge mechanism; French customers are charged French VAT. To apply the right rate, the billing country you declare is recorded with each payment together with the country of your connection; a billing country outside the EU cannot be used from a connection located in the EU.
• For customers outside the EU, local taxes (e.g. UK VAT, Swiss VAT, GST, US sales tax) may apply depending on local rules and thresholds; any tax is displayed before payment.
• You must provide accurate billing information and VAT number. Invoices are available in your dashboard and sent by email.

10. Free plan and trials

The free plan and any trial are offered without obligation and may be modified, limited or discontinued. If a trial converts into a paid subscription, we will clearly inform you at sign-up and remind you before the first charge; you may cancel before the end of the trial without paying.

11. Complaints

For any billing question or complaint, contact legal@flixy.studio. See also section 18 of the Terms of Service.

12. Professional email addresses

• What is included: the Pro plan includes 1 professional email address and the Business plan includes 5, on the domain of the website the plan is attached to. Extra addresses can be added to any paid plan, including Essential, for €3 per month per address, all taxes included.
• Billing of extra addresses: the first payment only covers the time left until the next renewal of the website’s plan; extra addresses are then added to each renewal of that plan, for the same period (monthly or annual). Deleting an extra address stops its billing from the next renewal; the current period is not refunded.
• Conditions: an address requires the website to be online on its own domain and an active plan. If you keep your domain with another provider, you must add the DNS records shown in your dashboard; until then, messages cannot be received.
• Limits: each address has a storage quota shown in your dashboard, and daily sending limits apply to protect deliverability. Addresses may not be used to send unsolicited or bulk messages (see the Acceptable Use Policy).
• End of the plan: if the website’s plan ends, its addresses keep working until the end of the year already paid for them (the anniversary of their creation). Before that date we send you regular reminders by email (30, 14, 7, 3 and 1 day before). If the plan has not been renewed by then, the addresses are suspended: they can no longer send or receive messages, but nothing is deleted, and they work again as soon as you renew the plan. Suspended mailboxes and their messages are kept for 60 days after the suspension. We warn you by email 14 days before the end of that period; the mailboxes and their messages are then permanently deleted. Deleting an address permanently deletes its mailbox and messages.
• Withdrawal: an address is created immediately at your express request; section 6 applies.

13. Paying from your phone

At the payment step, you can scan a QR code to finish the payment on your phone. The link is personal and works on one device only. The QR code renews itself automatically every 10 minutes; once scanned, the link stays valid for 10 minutes on your phone. The same prices, terms and consents apply as on your computer; the payment is processed by our payment provider and confirmed on both screens. If you cancel on your phone or the link expires, no amount is charged and you can pay again from your computer.

14. Google services (Maps, Search Console, Analytics)

From the editor (“Advanced features” → “Google services”) or the Google services section of your dashboard, you can connect three Google services to your website at no extra cost. Flixy is independent of Google; Google, Google Maps, Search Console and Google Analytics are trademarks of Google LLC, and each service is also subject to Google’s own terms.

• Google Maps: Flixy displays the official Google map of the business you choose, with Flixy’s own Google key. The map loads on your visitors’ devices only when they ask for it or after they accept cookies. You are responsible for the accuracy of the name and address you display.
• Google Search Console — mandate: by ticking the authorisation box, you instruct Flixy to declare and verify your website in Google Search Console on your behalf, with Flixy’s Google account. Because Flixy hosts your website’s code and manages its domain, Flixy proves ownership to Google by adding a DNS record or a verification file to your website. Your consent is recorded with its date and the version of the text.
• What Flixy does and does not do: under this mandate, Flixy only declares the website, submits its sitemap after each publication and reads your search statistics to show them in your dashboard. Flixy never changes your content without your request, never sells or shares your search data, never uses the property for any other purpose and does not guarantee any ranking: Google alone decides on indexing and positions.
• Your rights: you remain the sole owner of your website, your content and your data. You can receive owner access with your own Google account, suspend or resume the service, or withdraw it at any time; withdrawal deletes the sitemap, the property and the proof of ownership. If your website leaves Flixy or your plan ends, Flixy removes its verification and you can verify the website again with your own method.
• Google Analytics: you connect your own Google Analytics 4 property with its measurement ID and you are the controller of the data collected in it. Its tag loads only after your visitors accept cookies. The options (conversions, contact clicks, enhanced privacy) can be turned on or off at any time.
• Availability: these services depend on Google, which may change or stop them. Flixy may suspend a service in case of abuse or if Google requires it, and is not liable for decisions taken by Google.

15. “Improve my site” features

From the editor (“Advanced features” → “Improve my site”) or the “Advanced features”, “Trust and compliance” and “Tools” sections of your dashboard, you can turn on extra features for your website. Each one can be suspended, resumed or removed at any time; your settings and data are kept until you delete them or close your account. For the personal data of your visitors and customers collected through these features, you are the controller and Flixy acts as your processor under our Data Processing Agreement.

• Customer reviews: invitations are sent only to customers who placed an order or a booking on your website. You must not write, buy, reward or filter reviews in a misleading way, and you must not present reviews as verified when they are not. You may answer reviews publicly and hide abusive ones; Google decides whether review stars appear in its results.
• Live chat, WhatsApp and Flixy AI answers: you answer your visitors yourself or let Flixy AI answer from the information on your website. AI answers may be wrong or incomplete: they are indicated to visitors, counted in the AI included in your plan and you remain responsible for the information given in your name. WhatsApp is a service of WhatsApp Ireland Ltd; the button only opens a conversation with your number.
• Pop-ups, banners, coupons and gift cards: you set the offers, their conditions and their duration, and you must honour them. Discounts and gift card balances are always recalculated by the server at checkout. Gift cards are sold and refunded by you, under your own terms and the law of your customers’ country.
• Newsletters: you may only email people who gave their consent (double opt-in is recommended and on by default) or your existing customers where the law allows it. Every email contains an unsubscribe link, honoured immediately. Each plan includes a monthly number of emails; beyond it, the extra emails are counted in the AI included in your plan. Purchased or scraped lists are forbidden.
• Booking confirmations and reminders by SMS: SMS are sent through our SMS provider and paid in prepaid packs, valid with no time limit and non-refundable once used. A long or accented message may count as several SMS. Delivery depends on the mobile operators.
• SEO, blog and A/B tests: suggestions and articles written by the AI are proposals: you review them and remain responsible for what you publish. No ranking on Google is guaranteed. A/B tests show each visitor one of two versions and only count anonymous views and conversions.
• Sales on social networks: Flixy provides a catalogue link (feed) of your products for Meta, TikTok and Google. You must comply with the commerce policies of those platforms; their approval of your catalogue is not guaranteed by Flixy. Keep the link secret.
• Subscriptions and members area: recurring payments go directly to your own Stripe or Mollie account. You set the prices, the content and the terms for your members, handle their cancellations and refunds, and comply with consumer law (information before payment, right of withdrawal where applicable).
• Quotes and invoices: numbering, legal mentions, VAT rates and the validity of your documents are your responsibility; Flixy only provides the tool. Keep your invoices for the period required by your tax rules.
• Generated legal pages: the legal notice, terms, privacy and cookie pages generated for your website are templates filled with the information you give and the features active on your website. They are not legal advice and do not replace a lawyer; check and complete them before publishing.
• Accessibility check: the audit and automatic fixes improve common issues (contrasts, image descriptions, labels, keyboard navigation) but are not a WCAG, RGAA or EN 301 549 certification.
• Marketing studio: Google Ads campaigns and social media posts written by the AI are proposals, counted in the AI included in your plan: you review them, publish them yourself from your own advertising and social accounts, and remain responsible for their content, for your advertising budget and for the policies of Google, Meta, LinkedIn and TikTok. Flixy never publishes, never buys advertising and never spends money on your behalf, and does not guarantee any result.
• Import of an existing website: you may only import a website, a PDF or an image whose content belongs to you or that you are allowed to use; you confirm it before each import, and the date and IP address of that confirmation are recorded. The analysis is debited in credits at its real cost. Flixy reads public pages only and copies your texts, photos and logo into your new project; you check the imported information before the website is created.
• Customers file: the Customers section gathers the people who interacted with your websites (orders, bookings, forms, newsletter, reviews, members, quotes, chat, loyalty). You decide how you use this information, inform the people concerned in your privacy policy, answer their requests (access, rectification, erasure) and keep private notes factual and respectful; never record sensitive data you do not need.
• Multilingual website: the number of languages depends on your plan (Essential: 2 languages, Pro: 5, Business: 18, your website’s language included). Translations are produced by AI from the content of your website and debited in credits at the real cost of the AI; a text already translated is not debited again. Machine translations may contain errors or nuances that do not fit your activity: you review them, correct them where needed (your corrections take priority) and remain responsible for the translated content you publish, in particular prices, legal information and commitments. If your plan no longer includes a language, its pages are no longer published at the next publication; the translations are kept and restored if your plan includes that language again.
• Email automations: the scenarios and the monthly volume of automatic messages depend on your plan (Essential: 3 scenarios and 500 messages per website per month, Pro: 7 scenarios and 2,000 messages, Business: 7 scenarios and 5,000 messages); beyond the limit, sending stops until the following month. Messages are only sent to people who interacted with your business on your website, each person receives a given scenario only once (reminder scenarios at most once every six months) and every email contains an unsubscribe link honoured immediately and permanently. You are responsible for the lawfulness of your sending (consent or existing customer relationship as the law allows), for the texts and offers you add and for honouring the personal promo codes sent (single use, valid 30 days, reserved to the recipient). Flixy may suspend automations in case of complaints, abnormal bounce rates or abuse.
• Team access and calendar sync: you choose what each team member may see and do, and you are responsible for their actions in your space. Team members use their own Flixy account. The calendar link gives read access to your bookings to anyone who has it: keep it secret and renew it if needed.

16. AI usage, welcome credits and top-ups

• Welcome credits: offered once at sign-up to create and refine a first website. They are never renewed, have no cash value and cannot be refunded or transferred. They expire seven days after sign-up if the account remains inactive (used at most once and no sign-in after our reminder emails).
• AI capacity included in each plan: a monthly AI capacity for each website, which powers every feature that uses artificial intelligence (edits, chatbot answers, translations, images and videos, articles, campaigns): standard with Essential, twice as much with Pro and four times as much with Business; a complete redesign uses more than a small change. It starts again every month on the anniversary date of the plan; unused amounts are not carried over. A gauge in your dashboard shows how much you have used, as a percentage.
• Notices and pace: we tell you in your dashboard and by email when you have used most of your monthly amount, or when use is very intensive within a few hours. One AI job runs at a time per account. Once the amount is reached, you can finish your edits at a slower pace within a short margin; requests may then be spaced out by a few minutes. Abnormal use (for example a whole month of AI within a day) leads to a short pause and may be reviewed by our team.
• Higher plan: you can move from Essential or Pro to a higher plan at any time, with immediate effect: you pay the price of the new plan minus the value of the unused days of your current plan (section 5), and the AI included in the new plan applies straight away.
• AI top-ups: available only with the Business plan. They are used once the monthly amount is reached and do not expire while your account is open. Refunds: see section 7.
• Ask Flixy: the guide in your dashboard is included free with every account, with or without a plan, and never uses the AI included in your plan. To keep it available to everyone, a very intensive use is paused for a short while (limit: 30 questions per hour and 120 per day per account). Its answers and tips are guidance only: check important information, and contact the support for any problem with your account, a payment or a domain.
• Tips by email: we may email you, at most once every few days, about a feature your website does not use yet, or about your use of the AI included in your plan. You can stop the tips at any time from the link in each email or in your profile; messages about your plan’s AI usage are service messages.

17. Agency space

• Trial: creating an agency space starts a free 14-day trial with the features of the Studio plan, without a payment card. One trial per account. At the end of the trial, the space is paused until you choose a plan.
• Agency plans and duration: agency subscriptions (Solo, Studio, Scale) are prepaid for one month or one year at the price shown before payment, taxes included. They never renew automatically: you extend them whenever you wish, and an extension is added to the end of your current period. When you extend, you may choose another plan, which applies from the payment date. When you request immediate activation, you expressly waive the 14-day withdrawal right, as indicated at checkout.
• Pause: when a period ends without extension (after a 3-day grace period), the agency tools are paused: you can still read and export your clients and documents, but you cannot create new items, automatic invoices, reminders and reports stop, and your clients’ portal no longer shows your branding. Nothing is deleted because of a pause.
• Wholesale prices: while your paid yearly agency subscription is active, the website plans paid yearly from your account receive the discount of your agency plan (website plans paid monthly, and accounts with a monthly agency subscription, are charged at the public price), shown at checkout and on the invoice, within the number of websites included in that plan. Beyond that number, additional website plans are charged at the public price until you move to a higher plan; above the largest plan, a custom offer may be agreed. The discount is recalculated at each renewal of a website plan: it remains as long as your yearly agency subscription is active and the website is within your plan’s allowance; otherwise the website plan renews at the public price in force. We inform you by email at least 7 days before your agency subscription ends. If the agency subscription is refunded or its payment is disputed, the agency space is paused immediately and the discount ends: website plans already paid keep their price until their term, then renew at the public price. A change of agency plan changes the discount from the next renewal of each website plan. Discounts are not granted during the free trial, cannot be combined with other offers unless stated, and may not be used to resell plans to people who are not your genuine clients.
• Your quotes and invoices: documents created with the agency tools are issued by you, in your name and under your sole responsibility (legal mentions, VAT, numbering, payment terms, accounting and tax obligations of your country). Flixy does not act as your payment agent and never collects the amounts you invoice: your clients pay you directly. Documents sent can no longer be modified, only cancelled, and remain stored for your records.
• Your clients: you are responsible for the information you enter about your clients, for having a valid basis to process it and to email them (invitations, documents, reminders, reports), and for the access rights you give them. Emails sent on your behalf may carry your name and reply-to address; you must not use them for unsolicited marketing.
• Custom portal address: available from the Studio plan; you must own or control the address you provide. Our team activates it after you have created the requested DNS record; we may refuse an address that is misleading or infringes third-party rights.
• Prices: agency plan prices are examples that may change; any change applies to purchases made after it, never to a period already paid.