Domain Name Policy

1. Registration

• When you order a domain through the Service, Flixy registers it through an accredited registrar (currently via a reseller arrangement), with Flixy as the registrant (holder) and administrative contact. You do not become the holder of the domain by ordering it through the Service.
• Registration is subject to availability and to the rules of the relevant registry and of ICANN. Some extensions require additional information or eligibility (for example local presence) and may take longer.
• Searches, availability and prices are provided in real time by third parties and may change until the registration is completed. If a domain turns out to be unavailable at the time of registration, the order is cancelled and any amount specific to it is not charged or is refunded.
• You must not request a domain that infringes a trademark, a name or another third-party right, or that is misleading. You are responsible for checking that you are entitled to use the name.

2. Use and renewal

• The domain is connected to your website hosted by Flixy (DNS, “www”, SSL certificate) and is assigned exclusively to your account for as long as your subscription is active and paid.
• Flixy renews the domain automatically before expiry while your account is in good standing. The first-year price and the renewal price are shown before ordering; renewal fees are included in your plan or billed separately as displayed.
• Flixy manages DNS records, including those needed for professional email addresses, which are set up automatically. Other custom records may be requested from support.

3. Transfer to you or to another provider (“buy-back”)

You may request at any time that a domain assigned to your account be transferred to you (change of registrant) or to another registrar. Flixy will accept the transfer when the following conditions are met:

1. the request is made by the account holder, in writing, to legal@flixy.studio or from the dashboard;
2. your account has no outstanding amounts, and any applicable transfer fee is paid. The fee is shown in the dashboard or quoted on request; it covers administrative costs and, where the domain was offered as part of a plan, the remaining value of that offer;
3. the request is permitted by registry rules — in particular, many registries impose a 60-day lock after registration or a change of registrant, during which a transfer to another registrar is not possible;
4. the domain is not subject to a dispute, a legal proceeding, an abuse complaint or a suspension.

Flixy will process accepted requests within a reasonable time (generally 10 business days, plus registry delays) and provide the authorization code or perform the change of registrant. Once transferred, the domain is no longer managed or renewed by Flixy and the associated hosting can be stopped.

4. End of subscription

• While your subscription is active, Flixy renews the domain automatically at each expiry date.
• When your subscription ends (cancellation, non-payment or termination), the website is taken offline and the domain stays registered until its current expiry date, during which you may request its transfer under section 3. Before that date we send you regular reminders by email (30, 14, 7, 3 and 1 day before expiry). If your subscription is renewed before expiry, the domain is renewed automatically; otherwise it is not renewed.
• After this period, Flixy may let the domain expire, release it, or keep it in its portfolio. Thirty days after the expiry date, a domain that was not renewed is released from your account and its settings at Flixy (DNS records, redirections) are removed. Flixy will not knowingly use a former customer’s domain to impersonate that customer.
• Domains that expire may enter registry redemption periods with additional fees set by the registry.

5. Disputes and abuse

• Domains are subject to the dispute resolution policies of the registries, including the Uniform Domain-Name Dispute-Resolution Policy (UDRP) for generic extensions and local policies for country-code extensions. If a complaint is filed, Flixy will follow the registry’s instructions and may suspend the domain.
• Domains used in breach of the Acceptable Use Policy may be suspended, without refund.
• Registration data may be published in or disclosed through WHOIS/RDAP services where required by registries; Flixy uses its own contact details as registrant, which protects your privacy.

6. Domains you already own

You can also connect a domain you already own (external domain). You then remain its holder and registrant: Flixy only hosts your website on it (or installs it on your own hosting), and sections 1 to 4 of this policy do not apply to it. You remain responsible for renewing it with your registrar and for the DNS records you keep there.