Every answer, explained simply
How Flixy creates your website, how to edit it, put it online, accept payments, measure your visitors and much more — with animated demonstrations.
Getting started
What Flixy is and how to create your first website
I already have a website. Can Flixy start from it?
Yes. Choose “Import my existing website” on your dashboard or in the “New website” window and paste its address. Flixy reads your home page and your main pages (about, services, prices or menu, contact), keeps your texts, services and prices, opening hours, contact details, social links, logo and photos, then prepares a modern new version. You check everything in the settings screen before the website is created.
Can I import a PDF or a screenshot instead of a link?
Yes. Upload a PDF (brochure, menu, catalogue, price list, up to 15 MB) or an image (a screenshot of your current website, a photo of a flyer or of your shop window, JPG, PNG or WebP up to 12 MB). The AI reads every visible text and your brand colours. The analysis is included in the AI of your account.
Can I import someone else’s website?
No. Import is reserved for content that belongs to you or that you are allowed to use: you confirm it with a tick box before each import, and the date is recorded. To take inspiration from another website’s style, use the “website that inspires you” field instead: Flixy only reads its colours and fonts, never its texts or images.
What is Flixy Studio?Demo
Flixy Studio is an AI website builder for businesses. You describe your activity in a few sentences, and our AI engine plans the structure, chooses a visual direction, writes the texts, builds every section and delivers a complete, responsive website in a few minutes.
You then change anything by simply writing in a chat (“add a booking form”, “make the header darker”), or by clicking directly on texts and images. When you are happy, Flixy buys or connects your domain, hosts the site with HTTPS and puts it online for you.
Who is Flixy for?
Flixy is built for people who want a professional website without managing a web project: independent professionals, shops, restaurants, clinics, beauty salons, real-estate agents, consultants, craftsmen, hotels and guesthouses, coaches, associations and growing companies.
Agencies and freelancers also use Flixy to deliver client websites much faster. See use cases and Flixy for agencies.
Do I need design, coding or technical skills?
No. Everything is done in plain language. You never touch code, servers or DNS settings unless you want to. Every technical step (hosting, security certificate, domain, speed optimisation, mobile version) is handled by Flixy.
When a step needs something from you — for example a payment key from Stripe — Flixy shows an animated, step-by-step guide with links to the right page of the service.
How do I create my first website?
- Describe your business on the home page (or click “New website” in your dashboard).
- Answer a few quick questions from the setup assistant: one page or several pages, style, features, creation mode.
- Create your free account if you have not yet: the generation starts immediately.
- Watch your website being designed and built live, section by section.
Your website is ready in 1 to 8 minutes depending on the mode you chose.
Can I try Flixy for free?
Yes. Signing up is free and does not require a card. You receive welcome AI, offered once, to generate your first website, preview it, edit it by chat and test everything. It expires after a week if your account stays inactive. You choose a plan when you want to publish the website on your own domain and keep editing with AI. See pricing.
What should I write to get the best result?
Think of it as the brief you would give to a web agency. The best prompts include:
- Who you are: business name, activity, city.
- Who it is for: your ideal customers.
- The main goal: book, call, request a quote, buy, subscribe…
- The style: warm, minimal, luxurious, playful, colours you like.
- Pages and features: menu, prices, gallery, booking, shop, FAQ, WhatsApp button…
- Real information: phone, address, opening hours, prices.
Read our prompt guide or start from the prompt library.
Can I dictate my request instead of typing it?
Yes. Click the microphone next to any field where you describe a new website — on our home page or in your dashboard — and speak naturally: your words are written as you speak, with punctuation when you say “comma” or “full stop”.
When you stop talking for a moment, Flixy understands that you have finished and sends your request by itself after a short countdown. Click “Edit first”, type a key or tap the field to cancel the sending and reread your text. Voice dictation works in Chrome, Edge and Safari, and on most phones with the microphone key of the keyboard.
Why does the setup assistant not ask everyone the same questions?
The setup assistant adapts to you. If your description is already detailed, it shows what it understood, skips what you already told it and asks a few deeper questions about your project (what visitors should do first, which offer to highlight…). If you tick many features, it asks which ones matter most so the website is well organised.
On a computer, a preview of your future website builds itself next to the questions as you answer: name, colours, pages and sections appear live.
I just want to see a result quickly. Is that possible?
Yes. If you go through the questions quickly, Flixy skips the optional details and offers “See my website now”: a first version is created in about 1 to 2 minutes. You can add your logo, photos, opening hours and everything else afterwards, simply by writing in the chat. If you prefer to take your time, the assistant offers more options to fine-tune the result.
What are the Fast, Standard and Complete modes?
They balance speed and richness:
- Fast — an essential website, ready in about 1 to 2 minutes.
- Standard — a complete website, in about 2 to 4 minutes.
- Complete — a very detailed website with richer content and more sections, in about 4 to 8 minutes.
Whatever the mode, everything stays editable afterwards.
What happens if I close the page during the creation?
Nothing is lost. The creation continues on our servers. When you come back to your dashboard or editor, the progress is displayed again exactly where it is.
How many websites can I create?
You can design several websites from the same account and keep them in your dashboard under “My sites”. Each website you want to put online on its own domain needs its own plan.
Single page or several pages: which one should I choose?
A single-page website presents everything on one long, smooth page — perfect for a restaurant, an artisan, an event or a personal brand. A multi-page website (Home, Services, About, Contact…) suits businesses with a lot to present and helps search engines understand each topic. You can switch later: ask the AI to add pages at any time.
The AI and the quality of your website
How the AI designs, writes and checks your website
How does the AI create my website?
Flixy works like a small web agency in a few minutes. The AI first analyses your request and your industry, then writes a plan (pages, sections, goal of each block), chooses a visual direction (colours, fonts, layout, animations), writes the content, builds every section and finally checks the result. You see each step live on your screen.
More details on the AI engine page.
Will my website look like everybody else’s?
No. Each website gets its own visual direction based on your industry, your audience and the style you describe. Our design system combines professional layouts with AI customisation, so two businesses in the same industry get different websites. You can also ask for a completely different style at any time.
Who writes the texts on my website?
The AI writes complete, persuasive and SEO-friendly texts adapted to your business and your customers. Information you did not provide (reviews, prices, opening hours, team members…) is written as realistic placeholders to show you how the page will look: replace them with your real information before publishing.
Where do the photos and videos come from?
Your website is illustrated with high-quality photos and videos from professional image banks, chosen to match your activity. Depending on your plan, the AI can also generate unique images. You can replace any image with your own photo in one click (see “Editing your website”).
Does Flixy create a logo?
Yes. If you do not have one, the AI designs a simple logo in the colours of your website. If you have your own logo, ask in the chat to use it, or replace it directly on the page.
Does Flixy check the website after creating it?
Yes. After each creation, an automatic quality check reviews your website on phone and computer (layout, readability, broken elements). If a defect is found, it is corrected automatically, without using the AI of your plan.
Will my website work on phones and tablets?
Yes. Every website is responsive: the layout, menus, images and buttons adapt automatically to phones, tablets and computers. You can preview each size in the editor.
In which languages can my website be written?
Your website can be created in many languages, including English, French, Spanish, German, Italian, Portuguese, Dutch, Catalan, Greek, the Nordic and Baltic languages and Japanese. Write your request in your language or choose the language of the website in the setup assistant. Each website is created in one language, then the Multilingual website feature can publish it in up to 18 languages with a language switcher, depending on your plan.
Does the AI remember my preferences?
Yes. Flixy keeps a short memory of your lasting preferences (for example “I prefer dark designs” or “always use formal language”) so the next websites and edits match your taste. You can view and delete this memory at any time in Dashboard → Data.
What if the AI makes a mistake?
Tell it in the chat, in your own words: “the phone number is wrong”, “the menu prices are missing”. You can also restore any previous version in one click. AI can make mistakes, so always review your texts, prices and legal information before publishing. See our AI transparency notice.
Editing your website
Chat, direct editing, images and versions
How do I change my website?Demo
Open your website from the dashboard and write what you want in the chat, as you would to a designer: “add a section with our three packages”, “change the main colour to deep green”, “move the reviews above the contact form”.
Flixy splits your request into tasks and shows them live — planned, in progress, done — then the result appears in the preview. See 30 requests that work.
Why does the AI sometimes ask me a question?
When a request can be understood in several ways (“add a form” — for contact, quotes, newsletter?), the AI asks one short question with ready-made answers you can click, or you can type your own. This avoids wasted edits and gives you exactly what you meant. It never asks more than once for the same request.
Can I stop a change while it is in progress?
Yes. While a change is being made, the send button of the chat becomes a stop button. Click it: the change is cancelled, your website stays exactly as it was, and your request goes back into the field so you can correct it and send it again. No credits are used while the AI is still preparing the change; if it has already written most of the new code, it counts as one simple change.
What is the suggestion above the chat field?
It is an improvement idea for your website, changed every few seconds. Click it to place it in the chat field, adapt it if you want, and send it. It is a quick way to discover what the AI can do.
Can I edit texts and images without the chat?Demo
Yes. In the editor, click a text to change it directly on the page. Click an image to replace it: upload your own photo, paste a link, pick one from the image bank, or generate a new one with AI (depending on your plan). You can also change where buttons and links go.
How do I use my own photos and logo?
Click the image you want to replace in the editor and choose “Upload”. Your photo is optimised automatically for speed. To place your logo, click the current logo and upload yours, or describe it in the chat.
Can I add videos?
Yes. Ask for a video section in the chat, or use the Videos tool in the editor to choose a video from the bank, generate one with AI (depending on your plan) or add your own YouTube video.
Can I add or remove pages later?
Yes. Ask in the chat: “add a page Our team with photos and roles” or “remove the Blog page”. The menu and links are updated on every page.
Can I undo a change?
Yes. Every change creates a version. Open the history in the editor and restore any previous version in one click — nothing is ever lost.
How do I preview my website on a phone?
Use the device buttons above the preview (computer, tablet, phone). You can also open the private preview link on your own phone.
How do I publish my changes once the website is online?
Your edits are first made on a private copy, so visitors never see work in progress. When you are ready, click “Update” in the editor and confirm with your password: the changes are live within seconds.
Are edits included?
Yes. Edits use the monthly AI capacity of your plan, which also powers the chatbot, translations, images and articles: standard with Essential, twice as much with Pro, four times as much with Business. A small text change uses very little, a complete redesign uses more. Automatic corrections after the quality check are free.
Shop, bookings and forms
Selling, taking appointments and collecting requests
Can I sell products on my website?
Yes. Ask for an online store in your request or later in the chat. Manage your products, prices and stock in Dashboard → Products & stock, and your orders in Dashboard → Orders. Customers can pay online through your own payment provider, by bank transfer or on delivery/pick-up, as you choose.
Can customers book appointments or tables online?
Yes. Add a booking system by chat: your services, durations and opening hours are set from Dashboard → Bookings, where you see and manage every reservation.
Where do I find the messages sent through my forms?
In Dashboard → Forms. Each request (contact, quote, newsletter…) is saved with its date and details, and the number of new requests is shown in the menu. Your customers’ details are also gathered in Dashboard → Customers.
How do I set up delivery, pick-up and payment options?
In Dashboard → Payments & settings: currency, delivery fees, pick-up, bank transfer details and payment on delivery or on site. Online card payments are connected in the editor (see “Online payments”).
Do I get a list of my customers?
Yes. Dashboard → Customers gathers the people who ordered, booked or contacted you, with their history. You are responsible for this data as the business owner; Flixy processes it on your behalf under our Data Processing Addendum.
Online payments on your website
Connect your own payment provider in a few minutes
How do I accept online payments on my website?Demo
Open your website in the editor, then “Advanced features” → “Accept payments on your site”. Choose your payment provider, follow the animated guide to copy your API key, click “Test the connection”, then activate it. That is all: your shop, bookings and payment buttons can now be paid online.
Which payment providers can I connect?
Stripe, PayPal, Square, Mollie, Revolut Business, SumUp and Razorpay. You can connect several: your customers then choose how they want to pay.
Where does the money go? Does Flixy take a commission?
Payments go straight to your account with your provider; Flixy never holds your money and takes no commission on your sales. Only your provider’s usual fees apply.
Is it secure for my customers?
Yes. Your customers pay on the secure payment page of your provider (PCI-DSS, 3-D Secure). No card number ever passes through your website or through Flixy. Your API keys are encrypted on our servers and never shown again in full.
Can I test payments before going live?
Yes. Connect your provider with its test keys (for example Stripe “sk_test_…”, a PayPal or Square sandbox, Mollie “test_…”): Flixy detects test mode and shows it. Make a few test orders, then replace the keys with your live keys.
Square asks for a Location ID: where do I find it?
The Location ID identifies the shop that receives the payments. Flixy checks it during the connection test and, if it is wrong, lists the locations of your Square account so you can pick the right one. The guide in the editor shows exactly where to find it.
How do I add a payment button (deposit, gift card, service)?
Ask in the chat: “add a button to pay a 50 € deposit for a booking”. The AI places the button in the right section. When it is clicked, your customer chooses a connected provider and pays securely. You find the payment in Dashboard → Online payments.
Where do I see the payments I received?
In Dashboard → Online payments (and Orders for your shop). A payment is marked “paid” only after Flixy has verified it with your provider; a cancelled payment stays pending.
What are my obligations as a seller?
You remain the seller: display your terms of sale (prices including taxes, delivery, the 14-day withdrawal right for EU consumers, refunds) and your legal information. Flixy provides the technical tools; you are responsible for your sales and your provider account.
Can I accept payments without creating a provider account?
Soon. Flixy Payments will let you accept payments without any provider account: Flixy will collect the payments and pay out your sales regularly. Until then, connect your own provider in a few minutes.
Statistics, pixels and conversions
Measure your visitors and your advertising
Do I get statistics about my visitors?
Yes. Dashboard → Statistics shows in real time: visitors now, visits per day, where they come from, their devices, the pages they read, the buttons they click, how far they scroll and your conversions. No setup needed.
How do I add Google Analytics, a Meta pixel or another tag?Demo
In the editor: “Advanced features” → “Pixels & Conversions” for advertising tags, or “Google services” → “Google Analytics”. Choose the platform, follow the guide to find your identifier, paste it and save. Flixy installs the tag on every page and sends the important events for you. No code to copy.
Which advertising and analytics platforms are supported?
Flixy Pixel, Google Analytics 4, Google Ads (with conversion labels), Meta (Facebook & Instagram), TikTok, Taboola and Outbrain.
Which conversions are measured?
Flixy automatically sends the actions that matter: a form request (lead), a booking and a purchase with its amount. Your advertising platforms can then optimise your campaigns, and you follow the results in Dashboard → Conversions.
What is the Flixy Pixel?
The Flixy Pixel is our own measurement tag, activated with one switch. It records the visits and conversions of your website and prepares it for advertising through Flixy’s upcoming advertising platform. Use it with a click identifier (fxclid) in your ad links to attribute conversions.
Conversions are verified by Flixy: a purchase is counted only for a real order of your shop, once, with its real amount, and requests and bookings are compared with the forms and bookings actually received. Your statistics cannot be inflated by fake events.
Do I need a cookie banner?
When an advertising or analytics tag is active, Flixy adds a consent banner automatically, in your visitor’s language. Tags only load after the visitor accepts, as required by the GDPR and the ePrivacy rules. If the visitor refuses, the tags are never loaded.
How can I check that my pixel works?
Open your published website, accept cookies, and use the platform’s checking tool: Google Analytics “Realtime”, Google Tag Assistant, Meta Pixel Helper or TikTok Pixel Helper. Then send a test form to see the lead event arrive.
Google services
Google Maps, Search Console and Google Analytics connected by Flixy
Which Google services can I connect to my website?
Three, at no extra cost: Google Maps (the official map of your business with a Directions button), Google Search Console (your website declared to Google by Flixy, its sitemap sent after each publication and your Google searches in your dashboard) and Google Analytics (your statistics in Google Analytics 4, with three options). Open the editor → “Advanced features” → “Google services”, or Dashboard → Google services.
How do I add a Google map to my website?
In “Google services” → “Google Maps”, search for your business: Google suggests the results, choose yours. Set the zoom, map or satellite view and the Directions button, then save. The map appears in a “Find us” section before the footer, or where you ask in the chat (for example “Add the Google map to the Contact section”). No Google key to create: Flixy provides it.
Does the map set cookies for my visitors?
Not before they choose. Your visitors first see your address and a “Show the map” button; Google Maps loads only when they click it, or directly if they have already accepted cookies. The Directions button opens Google Maps with the route to you.
How does Flixy index my website on Google?
In “Google services” → “Search Console”, tick the authorisation box and click “Index my website on Google”. Because Flixy hosts your website’s code and manages its domain, it proves ownership to Google (a DNS record or a verification file), declares the website and sends its sitemap. Google usually confirms within minutes, sometimes up to 72 hours for a new domain. Flixy then sends the sitemap again after each publication.
Who owns my website in Search Console?
You do: your website, your content and your data remain yours. Flixy acts only on your behalf and only for this service. You can add your own Google address to become an owner and see all the reports at Google, and you can suspend, resume or withdraw the service at any time (the proof of ownership is then deleted). Details are in our Subscriptions policy (section 14).
What do I see in my dashboard for Google Search?
Dashboard → Google services → Search Console shows the last 28 days: clicks, impressions, click-through rate, average position, a daily chart, the searches that bring you visitors, your most viewed pages on Google, the indexing status of your home page and the status of your sitemap. Data comes from Google with a delay of 2 to 3 days.
What are the three Google Analytics options?
- Conversions — requests, bookings and purchases (with the amount) sent as Google Analytics 4 events.
- Contact clicks — calls, emails, WhatsApp, directions, links to other websites and downloads counted automatically.
- Enhanced privacy — Consent Mode v2, Google signals and ad personalisation turned off: the data only serves your statistics.
Each option can be turned on or off at any time, and Google Analytics can be suspended or disconnected in one click.
Can I suspend a Google service without losing my settings?
Yes. Each service has a “Suspend” button in the editor and in Dashboard → Google services: the map is hidden, Search Console stops sending the sitemap and collecting statistics, Google Analytics stops receiving data. “Resume” turns it back on with the same settings, without republishing your website.
Improve my site
Reviews, chat, pop-ups, SEO, blog, marketing studio, newsletters, reminders, loyalty, coupons, social selling, memberships, quotes
Can my website be available in several languages?
Yes, with the Multilingual website feature. In “Improve my site” → “Multilingual website”, choose your languages and click “Translate my whole website now”. The AI translates every page — texts, buttons, menus, forms, image descriptions, titles and descriptions for Google — and publishes one complete version per language, with its own address (yourbusiness.com/en/, /de/, /ja/…) and a language switcher on every page. See Multilingual website.
How many languages are included in my plan?
The number of languages counts your website’s own language:
- Essential — 2 languages (your website’s language + 1).
- Pro — 5 languages (your website’s language + 4).
- Business — all 18 languages.
If you change to a smaller plan, the extra languages are no longer published, but their translations are kept and come back if you upgrade again.
Is a multilingual website good for Google?
Yes. Each language has its own pages that Google can index, with a translated title and description, hreflang tags that tell Google which version to show in each country, the right language declared on each page and every version listed in your sitemap. It is the method Google recommends for multilingual websites, much better than a widget that translates on the fly.
Can I correct a translation?
Yes. In “Multilingual website” → “Correct the translations”, choose a language, search for a sentence and write your version. Your corrections always take priority: they are never replaced by a new automatic translation. Brand names and proper names are kept as they are.
How much does the translation cost?
The languages are included in your plan. The translation itself is included in the AI of your plan. A text that is already translated is never translated again: when you publish a change, only the new texts are translated.
How do my visitors choose their language?
A discreet language switcher with the native name of each language (English, Deutsch, 日本語…) appears in a corner of every page; you choose the corner. If you wish, a small banner also suggests the version in the language of the visitor’s browser. Forms, shop, reviews, chat, pop-ups and newsletter sign-up follow the language of the page.
What are email automations?
Ready-written emails sent automatically at the right moment, in your customer’s language and in your colours. Seven scenarios are available: welcome for new newsletter subscribers, thank-you after the first order, reminder for an unpaid online order, a message for customers who have not come back for a long time, an invitation to book again, an invitation to publish a 5-star review on Google, and an alert for you when a contact message has been waiting for 24 hours. Switch a scenario on in one click. See Email automations.
Which automations are included in my plan?
- Essential — 3 scenarios (welcome for new subscribers, Google reviews, alert for unanswered messages), up to 500 automatic messages a month per website.
- Pro — all 7 scenarios, up to 2,000 messages a month per website.
- Business — all 7 scenarios, up to 5,000 messages a month per website.
When the monthly limit is reached, sending stops until the following month and you are informed in your dashboard.
Can I change the texts and the timing of an automation?
Yes. Click “Customise” on a scenario: you can change the delay (for example 2 hours after an unpaid order, or 90 days without a purchase), add a promo code with its percentage, and write your own subject and text. Send yourself a test email to see exactly what your customers will receive.
How do the promo codes in automations work?
When a scenario includes a discount, each customer receives a personal code, created only for them: single use, valid 30 days and reserved to the email address that received it. It works at checkout like any other promo code, and the number of codes used appears on the scenario.
Are automatic emails allowed by the GDPR?
Flixy is designed to respect the rules: messages are only sent to people who have interacted with your business (newsletter sign-up, order, booking, review or contact message), each person receives a given scenario only once (reminders at most once every six months), every email contains an unsubscribe link that works in one click, and people who unsubscribe never receive automations again. You remain responsible for the texts and offers you add.
How does the Google review scenario work?
When a customer leaves a 5-star review on your website, Flixy invites them a little later to publish it on Google too, with a direct link to your review form on Google. The link is found automatically from your Google Maps listing in “Google services”; you can also paste it yourself. Only satisfied customers are invited, and they remain free to publish or not.
Can the AI write my Google Ads campaign?
Yes, with the Marketing studio. Say what you want to promote, your area and your goal (visits, calls, sales, bookings or quote requests): the AI writes a complete search campaign from your website — 15 headlines of 30 characters, 4 descriptions of 90 characters, keywords with their match type, negative keywords, sitelinks and callouts — and gives launch advice. Download the file for Google Ads Editor or copy the texts into your account. Flixy never publishes ads or spends money for you.
Can the AI write my posts for Instagram, Facebook, LinkedIn and TikTok?
Yes. Choose your networks, a topic and an angle (news, offer, product, behind the scenes, tips, event, testimonial): you get one post per network, adapted to each one, or a plan of seven posts for the week, with hashtags, a photo idea and the best moment to publish. Your creations are saved in “My creations”; you copy and publish them yourself.
How much does the Marketing studio cost?
The feature is included. Each campaign or series of posts is included in the AI of your plan, according to the size of your website. Your brand voice, ideal customers and area are saved in its settings so that every text sounds like you.
What is “Improve my site”?
A set of ready-to-use features to attract visitors, keep in touch with your customers and sell more. Open them in the editor (“Advanced features” → “Improve my site”) or in your dashboard (“Advanced features”). Each feature has a demonstration, a short explanation and a few settings: you turn it on and it is live on your website, without republishing.
How do customer reviews work?
After a paid order or a past booking, your customer receives an email inviting them to leave a review. The review page uses your colours and your website’s language. You approve each review (or publish good reviews automatically) and can answer publicly. Reviews appear on your website with the average rating, and product reviews are marked up so that Google can show stars. The “verified” badge is shown only for a paid or delivered order, or a booking that was paid or that you marked as done.
Can visitors chat with me or on WhatsApp?
Yes. Turn on the chat: a bubble appears on your website. You answer from your dashboard and receive an email for each new conversation. You can add a “Continue on WhatsApp” button with your number, or let Flixy AI answer immediately from the information on your website (included in the AI of your plan).
How do I add a pop-up or a promo banner?
Choose a template (welcome offer, promo code, email collection, exit pop-up or top banner), adjust the text and choose when it appears: after a few seconds, on scroll or when the visitor is about to leave. Each pop-up is shown at most once per session, day or week, and you see its views and clicks.
What does automatic SEO do?
Flixy gives each page a score and checks its title, Google description, headings, image descriptions and links. The AI suggests better texts, you choose which to keep, and they are applied to your website at once. You receive a short SEO report every month. Google alone decides rankings: no position is guaranteed.
Can the AI write blog articles for me?
Yes. The AI suggests topics based on what your customers search for, writes a structured article in your website’s language with an image, and you review it before publishing or scheduling it. A “Blog” menu is added to your website and the sitemap is updated.
How do newsletters work, and how many emails are included?
A sign-up form (with email confirmation) collects subscribers on your website. You write a campaign yourself or with the AI, send it to everyone, your customers or your prospects, and follow opens and clicks. Each plan includes a number of emails per month; beyond it, the extra emails are counted in the AI of your plan. Every email contains an unsubscribe link, confirmed with one click on a button so that email security filters cannot unsubscribe your readers by mistake.
How do booking reminders by SMS work?
Each booking can receive a confirmation and a reminder (24 hours before by default), by email (included) and by SMS. SMS are bought in packs in the “Reminders” feature, never expire and are only used when a message is sent. A long or accented message can count as two SMS.
Can I offer a loyalty card and sell gift cards?
Yes. The digital loyalty card adds a stamp for each paid order or past booking and emails a reward code once the goal is reached. Gift cards are sold on your website with your payment gateway; the code is used at checkout and its balance can be spent in several times.
How do I create a promo code?
In “Promo codes”, choose a percentage, a fixed amount or free delivery, then optional conditions: minimum order, dates, number of uses, first order only. A code field appears in your website’s cart; the discount is always checked and calculated by the server.
Can I sell on Instagram, Facebook, TikTok and Google?
Yes. Flixy creates a catalogue link of your products, updated automatically with prices and stock. Paste it once in Meta Commerce Manager, TikTok Shop or Google Merchant Center: your products can then be tagged in your posts and used in your ads.
Can I sell subscriptions with a members area?
Yes, with your Stripe or Mollie account. Create monthly or yearly plans and add members-only content: members sign in with a link sent by email, without a password. Payments go directly to your account, and you manage or cancel subscriptions from your dashboard.
Can I send quotes and invoices?
Yes. Create a quote from a request received or from scratch, send it by email: your customer accepts it online. Turn it into an invoice in one click, with a PDF in your colours and, if you wish, an online payment link through your gateway.
Can Flixy create my website’s legal pages?
In “Trust and compliance”, fill in your company details: Flixy generates the legal notice, terms of sale, privacy policy and cookie policy, adapted to the features active on your website, and keeps them up to date at each publication. They are templates to check, not legal advice.
How do I check my website’s accessibility?
The accessibility check scans contrasts, image descriptions, form labels, headings and keyboard navigation, gives a score and fixes most issues in one click (reversible at any time). It helps you comply with the European Accessibility Act but is not a certification.
Can my team access my dashboard?
Yes. In “Tools” → “Team access”, invite a person by email and choose what they may see: orders, products, bookings, forms, customers, statistics or advanced features, for the websites you choose. They use their own Flixy account; billing and account settings stay reserved to you.
Can I see my bookings in Google Calendar or Outlook?
Yes. In “Tools” → “Calendar sync”, copy your private calendar link and add it to Google Calendar, Outlook or Apple Calendar: your bookings appear there and update automatically. You can renew the link at any time.
What is an A/B test?
You choose a title or a button of your website and write a second version (or let the AI propose one). Half of your visitors see each version; Flixy counts views and conversions and tells you which one works best, then applies the winner.
Putting your website online
Domains, publishing modes and timing
How do I put my website online?Demo
Click “Publish” in the editor, choose your plan, search for a domain name and confirm. Flixy registers the domain, connects it, installs the security certificate and puts your website online. You receive an email when it is live.
How long does it take for my website to be online?
Usually 10 to 15 minutes for a new domain. Some country extensions require registry checks that may take longer. You can follow each step in Dashboard → My sites.
Is the domain name included?
Yes. The first year of your domain is included in paid plans, up to a yearly price set by your plan. Premium domains and some country extensions may carry a supplement, always shown before you pay.
Can I use a domain name I already own?
Yes. Choose “I already have a domain name” when publishing. Three options are available:
- Point the domain to Flixy (nameservers): Flixy manages everything.
- Keep your DNS settings: you only add one record (CNAME) at your registrar, and your emails stay untouched.
- Your own hosting: Flixy installs the website on your hosting through FTP/SFTP and keeps it updated.
A guide shows each step for your registrar, and Flixy checks the connection for you.
Who owns the domain name?
Flixy registers and manages the domain on your behalf for as long as your subscription is active, including renewals. You can request a transfer to your name, under our Domain policy.
What do my page addresses look like?
Clean and simple: your home page is yourdomain.com and each page has its own short address, for example yourdomain.com/contact/. Old addresses ending in .html are redirected automatically.
Is HTTPS (the padlock) included?
Yes. A security certificate is installed and renewed automatically on every published website, at no extra cost.
Is the code of my website checked?
Yes. Before a page is shown or published, it goes through a security filter: scripts and embedded frames are allowed only from known services (maps, videos, common libraries), and links or attributes that could run hidden code are removed. A page imported from another website cannot add a malicious script to yours.
Will my website be fast?
Yes. Websites are served from a global network close to your visitors, with optimised images, compressed files and modern caching. Fast websites rank better on Google and convert more.
Will my website appear on Google?
Can I have a professional email address (contact@mydomain)?
Yes. Once your website is online on its domain, open Dashboard → E-mails and create your address (contact@, info@, firstname@…). The Pro plan includes 1 address, Business includes 5, and you can add more on every plan, including Essential, for €3 per month each. If you use a domain you own with the “Keep your DNS settings” option, your current email addresses keep working.
Your dashboard
Everything to run your website day to day
What is the Customers file?
Dashboard → Customers gathers every person who ordered, booked, wrote to you, left a review, subscribed to your newsletter or your members area, received a quote or chatted with you, on all your websites, in one profile per person. You see what they bought, how much they spent, their last activity and their full history, and you can add tags, a private note or a customer met in your shop.
What are the VIP, loyal and “to win back” segments?
Flixy sorts your contacts automatically: customers and prospects, VIP (at least four orders, or spending well above the average), loyal (two purchases or bookings or more), new (first activity in the last 30 days), to win back (no purchase or booking for 90 days), newsletter subscribers and members. Each segment can be exported to CSV.
How do I answer a customer who asks for their data?
Open their profile and click “Export their data (GDPR)”: you get a file with their details, your notes and everything they did on your websites. Tags and notes can be erased at any time. Orders, invoices and bookings stay in their own sections, where accounting rules apply. Team members with the “Customers” access can view and annotate profiles but cannot export them.
What can I do from my dashboard?
Your dashboard gathers everything: your websites and their status, real-time statistics, form requests, orders, products and stock, bookings, customers, online payments, conversions, payment settings, notifications, billing, security and your data. Everything is available on phone too.
How do I quickly find a setting or a section?Demo
Use the search bar at the top of your dashboard (shortcut Ctrl+K or ⌘+K). It understands typos and everyday words (“my invoices”, “change password”) and opens the right section. If no section matches, your question is sent to Flixy AI, which answers immediately.
What are the notifications in my dashboard?
The bell at the top of your dashboard shows messages from the Flixy team: new features, tips and important information, in your language. Open a message to read it in full, with buttons that take you directly to the right section.
Am I told by email about new requests and orders?
Yes. Each new form request and each new order on your website sends you an email in your language, with a button to open it in your dashboard (and a notification on your phone if the app is installed). You can turn these emails off in Dashboard → Profile → “New forms”.
Can I use the dashboard in my language?
Yes. The dashboard and the editor follow your browser language and are available in 18 languages. Change it at any time from the language menu.
Can I manage my website from my phone?
Yes. Download the free Flixy Studio app for iPhone, Android or Huawei: create and edit your websites, put them online and manage orders, bookings, messages and customers, with real-time alerts. See the mobile apps.
Mobile apps
Flixy Studio on iPhone, Android and Huawei
What does the Flixy Studio app do?
It brings all of Flixy Studio to your phone: create a website with the AI, edit it by chat or by voice, put it online on its domain, and run your business (orders, products, bookings, chat, requests, reviews, customers, email campaigns, SEO, statistics and the advanced features) with an alert the moment something happens.
Which phones are supported?
The app is available for iPhone on the App Store, for Android phones on Google Play and for Huawei phones on AppGallery. It is a native app on each of them, in 18 languages, with a light and a dark mode.
How do I install the app?
Download Flixy Studio from the App Store, Google Play or AppGallery, open it and sign in with your Flixy account, or create your account in the app. You can also scan the QR code shown in your dashboard (“Connect my phone”) to sign in without typing your password.
How much does the app cost?
Nothing. The app is free with every account, including free accounts, and does not use the AI included in your plan. Edits made with the AI from the app count like edits made in the dashboard.
Which notifications will I receive?
New orders and payments, new bookings and deposits, form requests, chat messages, reviews to approve, websites ready after a creation and, for agencies, requests from your clients. In the app, Account → Notifications, choose the types you want and quiet hours (no alerts at night).
Can I lock the app with Face ID?
Yes. Turn on Face ID or your fingerprint in Account → Settings. The app then asks for it when it opens and after a minute in the background. Your face and fingerprint are checked by your phone: Flixy never receives them.
Can I create websites from the app?
Yes. The app has the same creation as on a computer: describe your business by text, voice, PDF or the link of your current website, choose the mode, style, language and features, answer the questions of the AI and watch your website being built live. You then edit it by chat and put it online from your phone.
I lost my phone. What should I do?
Open your dashboard → Security → Mobile app and click “Remove” next to the phone: it is signed out immediately and stops receiving notifications. “Sign out other devices” removes all your phones too.
Can I create my website from a photo, a flyer, an invoice or a video?
Yes. In your gallery or your files, tap “Share” then “Flixy” (or “Open with Flixy” for a PDF). Choose what it is: photos of your business, a flyer or menu, an invoice or quote, a document or a short video. Flixy reads it with the AI only after you confirm, then shows you what it understood — business name, contact details, services and prices — as a description you can correct. Nothing is created until you confirm again.
For an invoice, only the details of your own business are used, never those of your customer. For a video, the app sends a few frames: the video itself stays on your phone. You can also add the photos to the images of an existing website instead.
Does the app work without a connection?
Yes, for everything you have already opened. The app keeps the latest version of your screens (orders, bookings, messages, websites, statistics) encrypted on your phone: it opens instantly and stays readable without a connection. Actions such as accepting an order or confirming a booking are kept and sent automatically as soon as the connection is back. Creating or editing a website with the AI needs a connection.
What can I scan with the app?
The app has a built-in scanner for QR codes and barcodes: the QR code of your dashboard to connect your phone, the coupon or gift card a customer shows you at the counter, and the barcode of a product to open its page and change its stock or price. The camera is only used while the scanner is open.
Can I print order tickets?
Yes, with a Bluetooth thermal printer (58 or 80 mm paper, ESC/POS). Pair the printer in your phone’s Bluetooth settings, choose it in the app (Account → Receipt printer) and print a test ticket. Then tap “Ticket” on an order to print it for the kitchen or the counter.
Is there a widget for my home screen?
Yes, on Android and iPhone. The “Today” widget shows your sales of the day, your orders and visits, your next booking and what is waiting for you, without opening the app. Add it from Account → “Today” widget, or from your phone’s widgets. You can also get a reminder before each booking (Account → Notifications), calculated on your phone so it arrives even without a connection.
Does the app measure how I use it?
Only to improve it: the names of the screens you open, the time spent on them and the features you use. Never what you type, your customers, your orders or the content of your websites. You can turn it off at any time in Account → Usage statistics. Details are in our privacy policy.
Can I accept an order directly from the notification?
Yes. A new order arrives with “Accept” and “Decline” buttons, a booking to confirm with “Confirm” and “Decline”, and a chat message with “Reply”, where you type or dictate your answer. Your phone must be unlocked to act, so nobody can accept an order in your place. The same buttons appear on your watch.
What is live tracking on the lock screen?
A notification that stays on your lock screen and updates by itself: an order being prepared with its timer and a “Ready” button, a countdown before your next customer arrives, and the progress of a website being created. On iPhone it also appears in the Dynamic Island, and on recent Android phones at the top of the screen. You can turn it off in Account → Phone superpowers.
How does the app recognise a customer who calls?
Turn on “Recognise a customer who calls” in Account → Phone superpowers and allow Flixy when your phone asks. When a number that is not in your contacts calls you, your phone compares it with your Flixy customers: if it is one of them, a notification shows their name, their number of orders and bookings during the ringtone. The list of customers is kept encrypted on your phone and updated twice a day; no call and no number is ever sent to Flixy, and the call is never blocked.
Can I sign in without a password?
Yes, with a passkey. In the app, Account → Security → Passkeys, tap “Create a passkey on this phone”. From then on, “Sign in with a passkey” only asks for your face, your fingerprint or the code of your phone. The passkey is kept by your phone’s password manager and can be used on your other devices; Flixy only receives a public key, so there is no password to remember or to steal.
How do I pause online orders when I am too busy?
In one tap. In the app, Sales shows “Online orders” with a switch: choose 15 minutes, 30 minutes, 1 hour, 2 hours or until you reopen. You can also add the “Orders” button to your phone’s quick settings and pause or reopen without opening the app, or use the switch in your dashboard (Shop settings). While orders are paused, your website shows a message to visitors and no order can be placed; orders already received do not change.
Can I ask for my sales out loud?
Yes. Ask your phone’s assistant “Today’s sales on Flixy”, “Next booking on Flixy” or “Pending orders on Flixy”: the app opens on the right screen and answers out loud with your phone’s own voice.
Does Flixy work with my watch and my phone’s search?
Yes. Notifications arrive on your connected watch with the same buttons (accept, confirm, reply by voice). And when you type a customer’s name in the search of your phone’s home screen, their orders in progress and today’s bookings appear; they are kept on your phone and you can turn this off at any time.
What can I do with NFC tags?
NFC tags are small stickers that cost a few cents. In the app, Account → Phone superpowers → NFC tags, write the link of your website or of your Google reviews into a tag, then stick it on your tables, your counter or your window: your customers hold their phone near it and the page opens. You can protect the tag so that nobody can rewrite it.
Can my customers keep their gift card or loyalty card in Apple Wallet or Google Wallet?
Yes. The emails of your gift cards, loyalty cards and reward coupons include a button “Add to my phone wallet”: your customer adds the card to Apple Wallet or Google Wallet in one tap, with its code as a QR code. The balance and the stamps update by themselves. If you save the position of your shop once from the app (while you are in it), the card appears on your customers’ lock screen when they pass by.
What does the iPhone app add?
The same screens and features as on Android, with what the iPhone does best: live tracking in the Dynamic Island, the “Orders” button in Control Center (iOS 18 and later), answers from Siri without opening the app, actions from your Apple Watch, and the name of your Flixy customers when they call (Settings → Phone → Call Blocking & Identification → Flixy). Receipt printers must use Bluetooth Low Energy.
Can I add a product to my shop from a single photo?
Yes. In the app, Sales → Products → “+”, then “Product from one photo”. The background is removed on your phone (you can keep the original photo by turning off “White background”), then the AI looks at the product and suggests a name, a short description, a category and a typical price in your currency. Nothing is saved until you check the details and tap “Save”. It uses a small part of the AI included in your plan.
Can the AI help me reply to my customers’ reviews?
Yes, for the reviews left on your Flixy website. Open a review and tap “Suggest a reply”: the AI writes a short, personal reply in the language of the review, without inventing anything. You can change it before publishing it under the review on your website. Replies to Google reviews can only be written in your Google Business Profile: Google does not let other apps publish them for you.
How do I give my employees access to the app?
In the app, Account → Team → “Invite”. Choose a ready-made role — Seller (orders, products, customers), Front desk (bookings, forms, customers) or Manager (everything except billing, websites and the team) — or tick the accesses one by one. Your employee receives an email, signs in with their own account and only sees what you allowed, on your websites. You can remove an access at any time.
Can Flixy write my Instagram or Facebook posts?
Yes. In the app, All Flixy → “Post a photo”: choose a photo, add what you want to say if you wish, pick a tone, and the AI writes the text and a few hashtags. Tap “Share”: the text is copied and your phone opens Instagram, Facebook, WhatsApp or any other app you choose, where you paste it and publish. Flixy never publishes on your accounts in your place.
How does the waiting list with a QR code work?
Turn it on in the app, All Flixy → “Waiting list”, and show the QR code on your counter or in your window (full screen on your phone, or printed). Your customers scan it, enter their first name and the number of people, and see their place in line with an estimated wait that updates by itself. When you tap “Call”, they are told by text message if they gave a mobile number and you have text messages available, otherwise by email or directly on the page they keep open. Customers can also ask to be told if a place frees up on a specific day.
How can I reduce no-shows?
When booking reminders are on (Advanced features → Booking reminders), each reminder now contains a link “Confirm or cancel”. Your customer answers in one tap; you see “Attendance confirmed” or “Cancelled by the customer” in your agenda and receive a notification. When a booking is cancelled this way, the first person waiting for that day on your waiting list is told automatically that a place has freed up. You can turn the link off for each website in the app, All Flixy → “Signed quotes” (Reminders, waiting list and quotes).
Can my clients sign a quote on screen?
Yes, for the quotes of your website and of your agency space. To accept a quote, your client types their name and signs with their finger or mouse in the box shown under the quote. The name, the signature, the date, the time and the connection address are kept with the quote as proof of acceptance, and the signature appears on the quote. If you set a deposit (20 to 50 %), a deposit invoice is created and sent automatically as soon as the quote is signed.
What are smart alerts?
Notifications on your phone when something needs your attention: visits much lower than usual at the same time of day, a website published on its domain that stops responding twice in a row, a product whose stock falls below the threshold you chose, and a new email on your professional address (sender and subject only, never the content). Turn each one on or off in the app, Account → Smart alerts.
Can I track my expenses and my margin in the app?
Yes. In All Flixy → “Expenses”, photograph a supplier invoice or a receipt: the AI reads the supplier, the date, the total, the VAT and suggests a category. You check and save. The month shows your online sales (paid orders on your websites), your expenses by category and your margin. It is a simple overview for you, not accounting software: keep your original invoices and give them to your accountant.
Can I do everything from the app that I do on my computer?
Yes. Besides your websites, sales and messages, the app now includes your support requests, your profile, email and password, your data exports and AI memory, account deletion, conversions, Google services (Maps, Search Console, Analytics), online payment methods and delivery, opening hours, services and resources for bookings, internal notes on form requests and the messages from Flixy. Only the developer console of the Flixy API stays on the web, because it uses its own developer accounts.
Am I notified on my phone when I receive an email on my professional address?
Yes. As soon as a new email arrives on one of your professional addresses, the app shows a notification with the sender and the subject (never the content); tap it to open the message. You can turn it off for all addresses or address by address in Account → Smart alerts.
Can I turn off the vibrations and sounds of the app?
Yes. The app gives a light vibration when you tap and plays a short sound for a few events (an action saved, a list refreshed). In Account → Language, turn off Haptic feedback or App sounds. Sounds never play when your phone is on silent.
Can my agency clients use the app?
Yes. Your clients download the same app and sign in with their portal account: they see their own websites with the name and colours of your agency. As an agency, you follow all your clients, their requests, quotes and invoices in one app.
Professional email
Addresses on your domain and your mailbox in the dashboard
What can I do in the E-mails section of my dashboard?
It is a complete mailbox: read and search your messages, write with formatting, attach files, reply, reply all and forward, save drafts automatically, sort messages into folders, star the important ones and empty the spam or trash folders. Images from senders you do not know are hidden until you choose to show them, to protect your privacy.
How many professional email addresses are included?
- Essential — addresses available as an option.
- Pro — 1 address included.
- Business — 5 addresses included.
On every plan you can add more addresses for €3 per month each, taxes included. The first payment only covers the time left until your plan renews; the addresses are then added to each renewal.
How do I create an email address?
- Put your website online on its domain.
- Open Dashboard → E-mails and click “Create an address”.
- Choose the name before the @ (contact, info, firstname.lastname…), a display name and a password.
The address is ready within a few minutes: Flixy configures your domain for you, with no technical settings.
Can I use my professional email on my phone or in Outlook?
Yes. In E-mails → Settings → Phone you will find everything you need for iPhone, Android, Outlook, Apple Mail or Thunderbird (IMAP and SMTP). Most apps only ask for your address and password, and your messages stay in sync everywhere.
Signature, automatic reply, forwarding: what can I set up?
For each address you can set a display name and a signature, turn on an automatic reply with start and end dates, forward your messages to another mailbox while keeping a copy, add aliases (other addresses that arrive in the same mailbox, at no extra cost) and change the password.
What happens to my emails if my plan ends?
Your addresses keep working until the end of the year already paid for them. Then access to the mailbox is suspended until the plan is renewed, and your messages are kept for 60 days after the suspension. We warn you by email 14 days before the end of that period; then the mailbox and its messages are deleted. Deleting an address from its settings removes the mailbox and its messages permanently, and an extra paid address is no longer billed from the next renewal.
Are there limits on professional email?
Each address has its own storage space, shown in your mailbox, and daily sending limits protect your deliverability. Addresses are meant for your business correspondence: bulk mailings and purchased lists are not allowed. If your domain is with another provider, add the DNS records shown in your mailbox to receive email.
Plans, AI and billing
Prices, AI included, invoices and cancellation
What plans are available?
Three plans — Essential, Pro and Business — monthly or yearly (two months free on yearly). They include your website online on your domain, the first year of the domain, hosting with HTTPS, analytics and a monthly amount of AI work; Pro adds the shop, bookings and AI images and videos; Business adds more complex, larger websites and personal onboarding. See pricing.
Which features depend on my plan?
Most features of “Improve my site” are included in every plan. Two of them grow with your plan: the Multilingual website (2 languages with Essential, 5 with Pro, 18 with Business) and the Email automations (3 scenarios and 500 messages a month with Essential, all 7 scenarios with 2,000 messages with Pro, all 7 scenarios with 5,000 messages with Business). Professional email addresses, the AI included each month and the shop also depend on the plan. See the comparison of plans.
Are prices shown with taxes? In which currency?
Prices include all taxes. They are charged in euros in SEPA countries (EU, EEA, Switzerland, United Kingdom…) and in US dollars elsewhere, with the same amounts. EU businesses outside France with a valid VAT number pay the price excluding VAT (reverse charge); French businesses are charged French VAT. VAT depends on the country where you live: the billing country you enter is checked against the country you connect from, and a country outside the EU cannot be used from a connection inside the EU.
What is AI capacity?
AI capacity powers everything that uses artificial intelligence: website creation and edits, chatbot answers, translations, images and videos, articles, marketing campaigns. At signup you receive welcome AI, offered once, to create and polish your first website. Each plan then includes a monthly AI capacity for each website: standard with Essential, twice as much with Pro, four times as much with Business. It starts again every month on the anniversary date of your plan. A gauge in your dashboard and in the editor shows how much you have used.
Does the welcome AI expire?
Only if the account stays inactive: if the welcome AI has been used at most once and you have not signed in during the week after signup, despite our reminder emails, it expires. Once used up, no more welcome AI is offered: choose a plan to keep editing with AI.
Why does the AI sometimes ask me to wait?
To keep the AI fast for everyone, one AI job runs at a time per account, and very intensive use within a few hours is spaced out by a few minutes. You see exactly how long to wait. If use is abnormal (for example a whole month of AI in a few hours), a short pause applies.
Can I buy more AI?
With Business, yes: Billing → “Add an AI top-up”. Top-ups add AI capacity, are used once your monthly capacity is reached and do not expire. With Essential or Pro, move to a higher plan to get more AI capacity every month: the change is immediate and you only pay the difference for the remaining period.
What happens when I reach the AI included in my plan?
We let you know at 80% of your monthly AI capacity, in your dashboard and by email. Your website stays online and keeps working normally. Once the monthly capacity is reached you can still finish your edits at a gentler pace for a short while; after that, move to a higher plan or, with Business, add an AI top-up, or wait until your AI starts again next month.
Why do I receive tips by email?
Flixy sometimes suggests a feature your website does not have yet (accepting payments, Revolut, chat, Google Analytics, reviews, a map, a newsletter, a professional address…). Never for something already set up, at most one tip every few days, in the language of your account. To stop them: the “Stop receiving these tips” link in each email, or Profile → Notifications → “Tips by email”.
How do I pay my subscription?
By card, securely, when you publish. Your subscription renews automatically at the end of each period; you receive an invoice each time.
Will I be reminded before my yearly plan renews?
Yes. For yearly plans, we email you at least 7 days before each renewal with the date and the amount. You can cancel or change plan before that date from your dashboard, in Billing.
Can my customers pay a deposit when they book?
Yes. In the editor, open Advanced features → Accept payments on your website, connect and activate your payment provider (Stripe, PayPal, Mollie, Square, Revolut…), then choose for each service: free booking, a deposit (fixed amount or percentage of the price) or full payment online. You also choose the cancellation rule: non-refundable, or refundable up to a set time before the appointment. Visitors see the rule before paying, pay on your provider’s secure page, and the booking is confirmed only once the payment is received; otherwise the slot is released after 20 minutes.
Who receives the deposits, and how do I refund one?
The money goes directly to your own payment account: Flixy never holds it. If a customer cancels within your refund period, refund them from that same account; your dashboard shows, for each paid booking, until when it is refundable. If your payment provider is paused or removed, bookings stay open without online payment and you are notified by email.
Is my website checked after publication?
Your website goes online immediately after payment: there is no waiting. Afterwards, our team reviews each newly published website and each update, to keep visitors safe and to comply with the law. If everything complies, you will notice nothing. If content breaks the law or our rules, the website can be taken offline after a human review: you receive an email explaining why, and you can correct the content or contest the decision free of charge from Support.
What happens when I update my published website?
Click “Update my website”: Flixy shows you what will change (texts, prices, terms, contact details, pages, links) and what it means for your visitors, with points to clarify before publishing — for example the duration of a promotion or the date of new terms. No password is needed: you confirm, and your changes are online within seconds.
How do the forms on my website work?
Every form on your website (contact, quote request, booking, newsletter, order) uses modern fields: a calendar to pick dates, time slots, drop-down lists with search, and + and − buttons for quantities. They automatically match your website’s colours and fonts, and on phones they open as large panels that are easy to tap.
Before sending, each field is checked: a clear message appears under the field to fix, in your visitors’ language, and disappears as soon as it is corrected. Once the form is sent, your visitor sees an animated confirmation, and the request arrives in Dashboard → Forms (or Bookings, Orders).
What is checked before a form is sent?
Required fields, email addresses, phone numbers, web addresses, dates and times (including the limits of your bookings, such as no past dates), numbers (minimum and maximum) and the minimum length of texts. An empty form is never sent. Only the type of error is counted, anonymously and without what was typed, to keep improving the forms.
Can I pay from my phone?
Yes. At the payment step, scan the QR code with your phone’s camera: the payment page opens on your phone with the same summary. Accept the terms, enter your card (or use your saved card) and pay; your computer shows the confirmation automatically. The link works on one phone only. The QR code renews itself automatically every 10 minutes, and once you scan it, your phone has a full 10 minutes to pay. If you cancel on your phone, you can pay again from your computer.
Where are my invoices?
In Dashboard → Billing. Every payment has its invoice with VAT details, downloadable as PDF. Your subscription contract is also emailed to you when your website goes live.
Can I cancel at any time?
Yes. Cancel from Billing; your plan stays active until the end of the paid period. Details are in our Subscriptions, payments & refunds policy.
Can I delete a website that has a plan?
Cancel its plan first in Dashboard → Billing: it stays active until the end of the period you have already paid for. You can then delete the website, and no further payment will ever be taken for it.
Is there a money-back guarantee?
Yes. Ask for a refund within 14 days of your first subscription payment and we refund it (domain fees already paid to the registry excepted). Your plan then stops on the day of the refund and is not renewed; your website goes offline but nothing is deleted, and the credit note is sent to you by email.
What happens to my website and domain if I cancel?
At the end of the paid period your website goes offline. Your domain stays registered for you until its expiry date, during which you can renew your plan or request a transfer; 30 days after the expiry date, a domain that was not renewed is released.
Can I change plans?
Yes, at any time: open Dashboard → Billing and click “Change plan”. You see, for each plan, exactly what you would pay today.
- Upgrade (a higher plan, or monthly to annual): immediate. You only pay the difference — the unused days of your current plan are deducted — and a new period starts today.
- Downgrade (a lower plan, or annual to monthly): applied at the end of the period already paid, at no cost. You can cancel it until then.
- Your additional professional email addresses follow your plan: on an upgrade, they are billed for the new period minus the share already paid; to downgrade, first delete any addresses beyond what the new plan allows.
Will my price go up if Flixy changes its prices?
No. Your plan keeps renewing at the price you subscribed at, for as long as it stays active. New prices only apply to new subscriptions, or if you choose a different plan or billing period.
What happens to my email addresses and my domain if my plan ends?
Nothing is lost straight away:
- Professional email addresses keep working until the end of the year already paid for them. We remind you by email 30, 14, 7, 3 and 1 day before; then they are suspended — nothing is deleted, and they work again as soon as you renew your plan. Suspended addresses are kept for 60 days, then deleted (we warn you 14 days before).
- Your domain name stays registered until its expiry date. We remind you by email before that date; if your plan is renewed in time, the domain is renewed automatically, otherwise it is not renewed. You can also ask for it to be transferred to you. 30 days after its expiry date, a domain that was not renewed is released and its settings are removed from Flixy.
Agency space
CRM, quotes and invoices, client portal under your brand and wholesale prices
What is the agency space?
The agency space is a complete toolkit for web agencies and freelancers, in your dashboard under “Agency space”: a client CRM with full history, a sales pipeline, tasks and reminders, quotes and invoices under your name, recurring billing for maintenance contracts, client change requests, automatic monthly reports, a client portal under your own brand and wholesale prices on your clients’ yearly website plans. See Flixy for agencies.
How do I start, and is there a free trial?
Open “Agency space” in your dashboard, enter your agency name and your 14-day free trial starts immediately, with all Studio features and no credit card. At the end, choose Solo, Studio or Scale. If you do not, your space is paused: nothing is deleted and you can still read and export everything.
What are the agency plans?
Three plans: Solo for up to 10 client websites with 20% off their plans, Studio for up to 30 websites with 30% off, your own portal address, recurring invoices, automatic reminders, monthly reports and no Flixy branding, and Scale for up to 100 websites (custom offer beyond) with 40% off and priority support. Agency subscriptions are prepaid for a month or a year and never renew automatically. Wholesale prices are reserved for the yearly agency subscription, on website plans paid yearly.
How do wholesale prices work?
While your paid yearly agency subscription is active, the website plans of your account paid yearly are charged with your agency discount (monthly website plans and the monthly agency subscription are at the public price), within the number of websites included in your plan (10, 30 or 100). Beyond that number, the next websites are at the public price until you move to a higher plan. The discount is recalculated at each renewal: if your agency subscription ends or is refunded, your websites return to the public price at their next renewal, and we warn you by email 7 days before the end. Your dashboard shows how many websites are at the wholesale price and how much you save each month. You invoice your clients at your own price and keep the margin.
What if I pay several client websites at the same time?
Websites being paid count toward the limit of your plan as soon as the payment starts. If several payments made at the same time go beyond the limit, the price you paid stays valid for the period, and the websites beyond the limit renew at the public price, unless you move to a higher plan before their renewal.
What can I do in the CRM?
Create client and prospect records (or import them from a CSV file), add tags, a monthly value, notes, and log calls, emails, meetings and tasks with due dates. Link each client to their websites, follow deals in the pipeline by drag and drop, and see on your dashboard your monthly recurring revenue, outstanding invoices, weighted pipeline and tasks for today.
How do quotes and invoices work?
Create a document from ready-made lines, with VAT, discount, due date and your terms. When you finalise it, it receives a continuous number and can no longer be changed. Your client receives a link to view it in their language, print it or save it as PDF, accept a quote online and pay an invoice by bank transfer or through your own payment link. Flixy never collects these payments: your clients pay you directly. You remain responsible for your invoices and the rules of your country.
Can invoices be sent automatically every month?
Yes, from the Studio plan. Create a client subscription (maintenance, hosting, SEO…) with its amount and frequency: the invoice is generated on the due date and sent automatically, or kept for you to validate. Overdue invoices can be reminded automatically after 3 and 10 days.
What does my client see in their portal?
Invite a client from their record: they receive an invitation under your brand, the sign-in and sign-up pages show your logo and colors, and they access a portal with your logo, your colors and your contact details. They see the statistics of their websites, their invoices and quotes, and can send you change requests and follow their progress. You choose exactly what they can open (statistics, forms, orders, bookings…). From the Studio plan, the portal can use your own address and every mention of Flixy can be hidden.
How do I use my own address for the client portal?
In “Agency space → White label”, enter an address such as espace.youragency.com, then create a CNAME record for it at your domain provider pointing to studio.flixy.studio. Our team then activates the address with its security certificate, usually within one business day, and you see it marked as active. From then on, the links in your quotes, invoices, reminders and portal emails use this address, and its sign-in page shows your logo and name instead of Flixy.
Can emails to my clients be sent from my own email address?
Yes, from the Studio plan. In “Agency space → White label → Send from your address”, choose your email provider (OVHcloud, Gmail, Outlook, Hostinger, IONOS…), enter your address and its password (for Gmail and Outlook, an app password), then click “Test and activate”. A test email is sent from your mailbox to your account: sending is only turned on if it arrives. Your quotes, invoices, reminders, invitations and reports then leave from your own mailbox and appear in your Sent folder. The password is encrypted and never shown. If your mailbox stops answering (password changed…), emails are still sent under your name by our email service and you are alerted at once, so nothing is lost.
What are monthly reports?
On the first days of each month, each active client with a linked website receives a summary of the previous month — visits, visitors, forms, orders and bookings — with your logo and colors, in their language. You can send yourself a preview at any time.
Who owns my clients’ data?
You do. For your clients’ data, you are the controller and Flixy acts as your processor: we only process it to provide the agency space, never for our own marketing. You can export your clients and documents in CSV at any time. See our Privacy Policy.
Flixy API for developers
Flixy’s AI inside your own software
Does Flixy have an API?
Yes. The Flixy API lets developers use Flixy’s features in their own software: create, edit and translate websites, write website content, read menus, catalogues and PDFs, and create images and logos. Create a free developer account in the developer console at dev.flixy.studio: a free test key is created right away. Everything is explained in the API documentation.
How is the Flixy API billed?
From a prepaid balance, without subscription: top up from 10 € by card (VAT added according to your country, one invoice per top-up). Each successful call costs the real cost of the AI work it needed, with a minimum per operation; failed or refused calls are never charged. You can turn on automatic top-up and set a monthly cap. Test keys are free. See the Flixy API page for typical prices.
What can’t the Flixy API do?
The API is made for websites and their content. It is not a general chatbot: it refuses, without charging, general questions, code for other software, attempts to change Flixy’s instructions and content against our policy. The full rules are in the Flixy API Terms.
How do I keep my API keys safe?
Keep them on your server only, never in a web page or a mobile app (the API refuses calls from browsers). Give each application its own key with only the rights it needs, restrict live keys to your servers’ IP addresses and set a daily cap. A key is shown only once; if it may have been exposed, delete it and create a new one.
Is my developer account separate from my Flixy Studio account?
Yes. The developer console lives at dev.flixy.studio, with its own sign-up, sign-in and session, like other AI platforms. Signing out of the console never signs you out of Flixy Studio, and the other way round. You can use the same email address for both.
If you also use Flixy Studio, you can link your organization from the console (Organization): the owner of the Flixy Studio account approves it while signed in to Flixy Studio. The API can then edit the organization’s websites and send new websites into it, always paid from the API balance. Either side can remove the link at any time (in Flixy Studio: Profile, “Flixy API”).
Security, privacy and ownership
Your data, your content, your rights
Who owns the website Flixy creates?
You own the content you provide (texts, photos, logo). The generated website is licensed to you for as long as your account is in good standing; Flixy keeps ownership of the platform, the engine and the generated code. You may request an assignment or a full transfer, reviewed case by case. See Intellectual property & content license.
How is my personal data used?
Only to provide and improve the service, under the GDPR. We never sell your data. Usage statistics of the dashboard never include what you type. See our Privacy policy.
Where is my data stored? Is it backed up?
Our servers are located in the European Union. Websites and data are backed up every night, with an additional copy kept off-site.
How is my account protected?
Passwords are stored with irreversible encryption, publishing changes to a live website requires your password, and Dashboard → Security shows your recent sign-ins and lets you disconnect all other devices. You can turn on two-factor authentication (a code from an authenticator app at each sign-in on a new device). Payment keys you connect are encrypted.
How do I turn on two-factor authentication?
Open Dashboard → Security → Two-factor authentication and click “Turn on”. Scan the QR code with an authenticator app (Google Authenticator, Microsoft Authenticator, Authy, 1Password or the iPhone Passwords app), then enter the 6-digit code it shows. Keep the 10 backup codes in a safe place. From then on, each sign-in on a new device — with your password or with Google — asks for the code; you can choose not to be asked again on a device for 30 days. Lost your phone? Sign in with a backup code, or contact us: after checking your identity, we can turn it off.
Are images and videos created by AI marked as such?
Yes. Every image, logo and video created by AI carries, inside the file, the standard IPTC marking “trained algorithmic media”, recognised by search engines, design software and social networks. It is invisible to your visitors and does not change the image. Images and videos made with Google’s models also contain Google’s SynthID watermark. See our AI transparency page.
What happens if my website is open in two tabs?
Flixy warns you as soon as the same website is open in another tab. If a change was saved elsewhere in the meantime, your tab does not overwrite it: a message asks you to reload to get the latest version.
Are my visitors’ data protected?
Yes. Websites use HTTPS, advertising tags load only after consent, and form data is stored securely in your dashboard. You can export or delete it whenever you need.
How do I export my data or delete my account?
From Dashboard → Data: export your information, manage the AI memory, or delete your account. You can also write to privacy@flixy.studio.
What content is not allowed?
Illegal, fraudulent, hateful or infringing content, and anything that harms visitors. Flixy holds the domains and hosts the websites, so we may suspend content that breaks our Acceptable use policy. Anyone can report abuse on our takedown page.
Help and support
Flixy AI, the team and our guides
What is Flixy AI?
Flixy AI is the assistant in your dashboard. It knows your account, your websites and their status, and answers immediately, day and night, in your language. It explains how to do things and takes you to the right section with one click.
What is Ask Flixy?
Ask Flixy is your personal guide to the whole platform. Click “Ask Flixy” at the top of your dashboard (or press Ctrl+J) and ask anything: how to do something, where a feature is, which plan suits you, how to get more customers. It knows every feature of Flixy and the current state of your websites, answers in your language, step by step, and adds buttons that take you straight to the right screen.
Can Ask Flixy suggest what to add or remove?
Yes. When you open it, Ask Flixy shows a few tips chosen for your account: a website ready to put online, unread requests, products without online payment, a feature that would help (reviews, reminders, SEO, statistics) or one that brings nothing yet and could be paused. Each tip explains why in one sentence and opens the right screen. It never activates or removes anything by itself: you decide.
What is the difference between Ask Flixy and Flixy AI support?
Ask Flixy is a guide: it helps you discover and use the platform and gives advice. Flixy AI, in Dashboard → Support, handles problems: an error, a payment, a blocked domain, your account. If something does not work, Ask Flixy sends you to the support.
Does Ask Flixy use my AI or cost anything?
No. Ask Flixy is free on every account and never uses the AI included in your plan. To keep it fast for everyone, very intensive use is paused for a short while.
What happens to my questions to Ask Flixy?
To answer, Ask Flixy reads the state of your account (your websites, their features and their figures), never your customers’ personal details. Your questions and the answers are kept 90 days to improve the guide, then deleted. They are never used for advertising. See our privacy policy.
Can I talk to a person?
Yes. Ask Flixy AI to contact the team: it prepares your request with all the details, and the team answers in Dashboard → Support and by email. You can also write to contact@flixy.studio.
Are there guides to learn?
Yes: practical guides (writing a prompt, choosing a domain, ranking on Google, turning visitors into customers), a prompt library and the animated guides inside the editor for every advanced feature.
I am an agency: can I build websites for my clients?
Yes. Create and manage all your clients’ websites from one dashboard and deliver them in minutes. The agency space adds a CRM, quotes and invoices under your name, a client portal under your brand and wholesale prices. See Flixy for agencies.
How can I suggest a feature?
Write to us from the contact page or tell Flixy AI. We read every suggestion; many features in Flixy started as a customer idea.
What’s new
The latest improvements in Flixy
New: nine everyday tools in the app
A product from one photo, AI replies to your reviews, ready-made roles for your staff, posts for Instagram and Facebook, a waiting list with a QR code, reminders your customers confirm or cancel in one tap, quotes signed on screen with an automatic deposit invoice, smart alerts, and supplier invoices read by the AI with your margin for the month. The app now also does everything your dashboard does. See the mobile apps.
New: Flixy Studio apps for iPhone, Android and Huawei
All of Flixy Studio in a native app: create a website with the AI, publish it and run your business from your phone, with real-time alerts and Face ID. Free with every plan. See the mobile apps.
New: opening hours for your bookings
Set your opening hours for each day, your closures and holidays, and optionally specific hours for a service: visitors can only book the times when you are open. Dashboard → Bookings → Opening hours.
New: Ask Flixy, your guide in the dashboard
Ask anything about Flixy and get clear step-by-step answers, buttons to the right screen and tips on what to add or remove on your websites. Free on every account.
New: the complete agency space
CRM, sales pipeline, quotes and invoices under your name, recurring billing, a client portal under your brand, monthly reports and wholesale prices on yearly client website plans. 14-day free trial. See Flixy for agencies.
New: your website in up to 18 languages
The AI translates your whole website and publishes one version per language, with a language switcher and the tags Google needs. 2, 5 or 18 languages depending on your plan.
New: email automations
Seven ready-written scenarios — welcome, first order, unpaid order, win-back, rebooking, Google reviews and unanswered messages — sent at the right moment, in your customer’s language.
New: import your existing website
Start from your current website, a PDF or a screenshot: Flixy keeps your texts, prices, photos, logo and contact details and builds a modern new version.
New: one customers file for all your websites
Orders, bookings, messages, reviews, newsletter, members, quotes and chats gathered in one profile per person, with segments, tags, notes and export.
New: the Marketing studio
Google Ads campaigns ready to import and posts for Instagram, Facebook, LinkedIn, TikTok and Google, written by the AI from your website.
New: Google services — Maps, Search Console and Analytics
Add the official Google map of your business, let Flixy index your website on Google and follow your Google searches in your dashboard, and connect Google Analytics with three options. Everything is in “Advanced features” → “Google services” and in Dashboard → Google services.
New: pay from your phone with a QR code
At the payment step, scan the QR code to finish paying on your phone. Your computer follows the payment live and shows the confirmation. The QR code renews itself every 10 minutes, and your phone gets a full 10 minutes from the moment you scan it.
New: professional email addresses
Create addresses on your website’s domain (contact@yourbusiness.com) and manage your email directly from your dashboard: inbox, folders, search, attachments, signature, automatic reply and forwarding. 1 address is included with Pro, 5 with Business, and extra addresses cost €3 per month.
New: accept payments with your own provider
Connect Stripe, PayPal, Square, Mollie, Revolut Business, SumUp or Razorpay from the editor’s Advanced features, with a guide, a connection test and test mode. Add payment buttons simply by asking in the chat.
New: Pixels & Conversions and the Flixy Pixel
Install Google Analytics, Google Ads, Meta, TikTok, Taboola, Outbrain or the Flixy Pixel in a few clicks, with an automatic consent banner and conversions (leads, bookings, purchases) followed in your dashboard.
New: see your requests processed step by step
In the editor chat, each request is now split into tasks shown live (planned, in progress, done), and the AI asks a quick question with clickable answers when your request needs a detail.
New: smart search in your dashboard
Find any section or setting by typing a few words — typos included — or ask Flixy AI directly from the search bar (Ctrl+K).
New: notifications in your dashboard
A bell now brings you the news of Flixy and important information in your language, with links to the right section.
Which domain extensions can I choose?
Flixy registers your domain for you with .com, .net, .org, .eu, .fr, .es, .be, .at, .lu and many others such as .shop, .store, .pro or .studio. Some country extensions require a local presence in that country, so they are not offered: Flixy only shows extensions it can register right away.
New: change your website’s colors in seconds
Ask in the chat for new colors (“blue theme #0080ff”, “black buttons”, “dark background”): Flixy changes them across the whole site in a few seconds, keeping your layout and texts, and checks that everything stays readable.
New: edit your texts instantly
Click any text on your website and type: changes appear immediately and are saved automatically in the background, with no reloading. Press Enter to move to the next text, and undo everything in one click if you change your mind.
New: a design matched to the style you want
Flixy now chooses your website’s inspiration by style, not only by activity: a modern design can come from another kind of business when it fits your style perfectly. While building, our AI studies this inspiration in high resolution, from top to bottom, so your website captures its look — with your own content.
New: websites built from complete designer kits
Each new website is now built entirely from one of our 350 designer kits — every section, its order, colours, fonts and animations — chosen for your activity and style. The main photo is created in the same visual style, and texts are written to fit the design.
New: dictate your website, it sends itself
A microphone is now available in every field where you describe a new website, on our home page and in your dashboard. Speak, pause, and your request is sent automatically after a short countdown you can cancel.
New: a smarter, livelier setup assistant
The questions before your first creation have been redesigned: a live preview of your future website, deeper questions when your description is detailed, and a faster path when you just want to see the result.
New: stop a change in progress
Changed your mind? Stop a change from the chat at any time: nothing is modified, and your request comes back in the field to be corrected. Nothing is charged while the AI is still preparing it.
New: verified conversions and safer email links
Purchases measured by the Flixy Pixel now come from your real orders, with their real amount, and requests and bookings are checked against what you really received. Unsubscribe and confirmation links in your emails now ask for one click on a button, so automatic email scanners can no longer act in your readers’ place.
New: animated step-by-step guides
Every advanced feature now comes with an animated guide showing where to click on the provider’s website, with links to the official documentation.
Coming soon
What we are building next
Flixy Payments
Accept payments without opening an account with a payment provider: Flixy collects your payments and pays out your sales regularly.
More integrations
Connections with more of the tools you already use, such as email marketing, invoicing and shipping.
Beyond websites
We are preparing new kinds of projects created by AI from the same dashboard. Follow the roadmap and the notifications in your dashboard. The roadmap is indicative and may change.
Your website is one sentence away
Describe your business. Flixy builds the whole site, live, in front of you. No credit card, no template, no code.
- Free to start
- Complete site in 2–4 minutes
- Online on your domain the same day