Acceptable Use Policy

This Acceptable Use Policy (“AUP”) applies to the use of Flixy Studio, to prompts and content submitted, and to all websites and domains created, hosted or registered through the Service. It forms part of the Terms of Service.

1. Prohibited content

You may not create, publish, host or transmit content that:

• is illegal in France, in the European Union, or in the country where it is targeted;
• sexually exploits or endangers minors in any way, including AI-generated imagery (reported immediately to authorities);
• is pornographic or sexually explicit;
• promotes terrorism, violent extremism, or incites violence or hatred against people based on protected characteristics;
• harasses, threatens, defames, or discloses personal data of others without a legal basis (doxxing);
• infringes intellectual property, image, privacy or other rights of third parties, including counterfeit goods;
• offers illegal products or services: drugs, weapons and explosives, stolen data, falsified documents, unlicensed gambling, unlicensed financial or investment services, prescription medicines without authorization;
• is misleading: fake shops, fake reviews, pyramid or get-rich-quick schemes, false health claims, impersonation of a brand, public authority or person;
• constitutes deepfakes of real persons without consent or deceptive AI content presented as real.

2. Prohibited activities

• Phishing and fraud: websites imitating banks, payment services, couriers, administrations or any login page; collection of credentials or payment data under false pretences.
• Malware: distributing viruses, ransomware, cryptominers, exploit kits, or command-and-control infrastructure.
• Spam: unsolicited bulk messages, SEO spam, link farms, doorway pages, cloaking.
• Professional email: sending unsolicited bulk email, using purchased or scraped mailing lists, or sending phishing or spoofed messages from email addresses provided by Flixy. We may suspend an address that harms the deliverability of other customers.
• Fake reviews and misleading offers: writing or buying reviews, posing as customers, hiding negative reviews to mislead, announcing discounts, gift cards or subscriptions you do not honour.
• Newsletters and SMS: sending newsletters or SMS to people who did not consent, removing the unsubscribe link, or using the reminder SMS for advertising.
• Email automations: adding people who never interacted with your business in order to send them automatic emails, circumventing the monthly limits or the once-per-person rule, removing or hiding the unsubscribe link, or using the scenarios for messages unrelated to your business.
• Multilingual websites: using translated versions to publish content that is misleading or that differs in substance from your original website (prices, conditions, legal information), or to create doorway pages.
• Importing other people’s content: using “Import my existing website” on a website, document or image you do not own or are not allowed to use, or to copy a competitor; using the Marketing studio to write misleading ads, fake promotions or posts that impersonate another business.
• Attacks on the Service: attempts to bypass limits, access other accounts, probe vulnerabilities without authorization (see responsible disclosure on our Security page), overloading, automated account creation.
• AI misuse: jailbreaking or attempting to extract system instructions, generating content for model training, mass automated generation, reselling access to the AI engine.
• Using the hosting as a file locker, CDN for third-party services, VPN or proxy.

3. Regulated activities

If your website concerns regulated activities (health, legal, financial, alcohol, real estate, travel, food, e-commerce, etc.), you must comply with the applicable rules: licences, mandatory disclosures, consumer information, terms of sale, privacy notice and cookie consent for your visitors. You are solely responsible for this.

4. Enforcement

Flixy may, depending on the severity: remove content, require changes, refuse a prompt, take a website offline, suspend a domain, suspend or terminate the account, without refund in case of serious breach, and report illegal activity to the competent authorities. We act on our own detection and on notices received under the takedown procedure. In line with the EU Digital Services Act, we inform affected users of restrictions with a statement of reasons, and you may contest a decision by replying to it or writing to legal@flixy.studio.

5. Review of published websites

Your website goes online as soon as it is published, without waiting. After each publication and each update, our team reviews the published content and the changes made, to keep visitors safe and to comply with the law. If the content complies, nothing changes for you.

If content breaks the law applicable in the country of the website or of its visitors, these rules or our Terms of Service, Flixy may take the website offline: visitors then see “Website temporarily suspended”. Each decision is made by a person, never automatically. You receive by email a statement of reasons (the content concerned, the rule or law applied and the date of the decision). You can correct the content and ask for a new review, or contest the decision free of charge, by replying to that email, from Support or by writing to legal@flixy.studio. A suspension does not affect your plan, your data or your professional email addresses.

Before each update, your dashboard shows you what will change on your website and the possible effects for your visitors, for example new prices, new terms or new contact details. You remain responsible for the content you publish and for informing your own customers when the law requires it.