Terms of Service

1. Who we are and scope

Flixy Studio (the “Service”), available at flixy.studio and related domains, is operated under the brand Flixy by MSA TECHNOLOGY, a limited liability company (SARL) under French law, registered with the Paris Trade and Companies Register under SIREN 107 122 434, VAT number FR09107122434, whose registered office is at 47 rue Vivienne, 75002 Paris, France (“Flixy”, “we”, “us”).

These Terms of Service (the “Terms”) form a binding agreement between Flixy and you (“you”, the “Customer”). They incorporate by reference the following policies, which form part of the agreement: Subscriptions, payments & refunds, Domain Name Policy, Intellectual Property & Content License, Acceptable Use Policy, AI Transparency Notice and, where applicable, the Data Processing Addendum. Our Privacy Policy explains how we process personal data.

By creating an account, ticking the acceptance box or using the Service, you accept these Terms. If you use the Service on behalf of a company or organization, you represent that you are authorized to bind it, and “you” refers to that entity.

2. Eligibility and account

• You must be at least 18 years old (or the age of legal majority in your country) and able to enter into contracts.
• You must provide accurate, complete and up-to-date information, and keep your password confidential. You are responsible for all activity under your account. Notify us immediately at legal@flixy.studio of any unauthorized use.
• One person or entity may not maintain multiple free accounts to circumvent usage limits.
• We may refuse registration or close accounts that are created with false information or in breach of these Terms.

3. Consumers and business customers

The Service is designed primarily for professionals and businesses. If you act for purposes outside your trade, business or profession, you are a “consumer” and benefit from the mandatory protections of the law of your country of habitual residence, which these Terms never limit. Clauses expressly reserved to business customers do not apply to consumers.

4. The Service

4.1 What Flixy provides

Depending on your plan, the Service includes: AI generation and editing of websites from text instructions (“prompts”); previews and version history; hosting of published websites on a global content delivery network; registration and management of domain names; SSL certificates; analytics; business modules (forms, store, bookings, CRM); and support, including an AI assistant. The features of each plan are described on the pricing page at the time of subscription.

4.2 Features in development

Features labelled “Beta”, “Soon”, “Idea”, “Roadmap” or similar are indicative, may change or never be released, and are not part of any contractual commitment unless and until they are made generally available. Beta features are provided “as is”.

4.3 Changes to the Service

We continuously improve the Service and may modify, replace or discontinue features. If a change materially reduces a paid feature you rely on, we will inform you in advance where reasonably possible and, if you are a consumer or the change is significantly detrimental to you, you may terminate and receive a pro-rata refund of prepaid fees for the unused period.

4.4 Mobile app

The “Flixy Studio” mobile apps for iPhone (App Store), Android (Google Play) and Huawei (AppGallery) are included free of charge with every account, including free accounts. Their download and updates are also subject to the terms of the store you use. Notifications, Face ID or fingerprint lock and the other app settings are optional and can be changed at any time on the phone. You are responsible for the phones you connect to your account: anyone using a connected phone can see and manage what your account allows. If a phone is lost or no longer yours, remove it from your dashboard (Security → Mobile app): it is signed out immediately and stops receiving notifications.

When you share a file with the app to create a website (photos, flyer, menu, invoice, PDF, video), you confirm that you own it or are allowed to use it, and Flixy reads it with the AI only after your confirmation, using a small part of the AI capacity of your account; the description proposed is reviewed by you and no website is created until you confirm again. Data kept on the phone to use the app without a connection is encrypted and erased when you sign out. Order tickets printed on a Bluetooth printer, local booking reminders and the home screen widget depend on your phone and printer: check the ticket before relying on it.

The native phone features are optional and depend on your phone and its operating system: buttons in notifications and the quick settings button only work on an unlocked phone; caller recognition requires your permission on the phone and never blocks or records a call; pausing online orders stops new orders on your website until you reopen or until the chosen time, without changing orders already received; NFC tags you protect cannot be rewritten afterwards. Wallet cards are offered to your customers as a convenience: the card shown in your dashboard remains the reference, and you remain responsible for honouring the gift cards, loyalty rewards and coupons you issue.

The everyday tools of the app are aids: the details suggested by the AI for a product, a reply to a review, a post or an invoice may contain errors and must be checked by you before you save, publish or rely on them. Flixy never publishes on your social media accounts: you publish yourself from your phone. The expenses and margin shown in the app are a simple overview and are not accounting, tax or legal advice; keep your original invoices. The waiting list, booking reminders and smart alerts depend on the network, your phone, the email and text message providers and the information given by your customers: Flixy does not guarantee that each message arrives on time. When your client signs a quote on screen, Flixy keeps the name, the signature, the date, the time and the IP address as evidence of acceptance; you remain responsible for the content of your quotes, the deposit you ask for and the legal rules that apply to your contracts.

4.5 AI usage and fair use

New accounts receive welcome AI credits, offered once, to create and refine a first website. They have no cash value, cannot be transferred or refunded and are never renewed: further AI work requires a paid plan. Welcome credits expire seven days after sign-up if the account remains inactive (used at most once and no sign-in after our reminder emails).

Each paid plan includes, for each website, a monthly AI capacity, which powers every feature that uses artificial intelligence and is described on the pricing page relative to the other plans (standard, twice, four times). It starts again on each monthly anniversary of the plan; unused amounts are not carried over. To keep the Service fast and fair for everyone, we may notify you when you approach this amount, run one AI job at a time per account, space out requests when use is very intensive within a short time, apply a short pause in case of abnormal use (for example automated mass generation, reselling capacity or attempts to extract the models) and, once the amount is reached, offer a higher plan or, for the Business plan only, AI top-ups. Your websites always stay online. Details are in the subscription policy.

4.6 Flixy API

Developers can use Flixy’s features from their own software through the Flixy API, paid from a separate prepaid balance. Its use is governed by the Flixy API Terms & Usage Policy, which complete these Terms. API usage does not consume the AI capacity of your plans, and your plans’ AI capacity cannot be used for the API. The developer console (dev.flixy.studio) uses a separate developer account, with its own sign-in. A Flixy Studio account holder may link their organization to a developer account and remove this link at any time.

5. AI-generated output

• Websites, texts, images and code are generated automatically by artificial intelligence systems, including third-party models. Output may be inaccurate, incomplete, similar to output generated for others, or unsuitable for your purpose.
• You must review all output before publishing it, in particular prices, opening hours, legal statements, health, financial or legal information, claims about products, and any third-party names, trademarks or images.
• You are responsible for the websites you publish, including compliance with the laws applicable to your activity (consumer law, e-commerce disclosures, privacy notices for your visitors, cookie consent, advertising rules, accessibility, sector-specific rules). Flixy may provide templates or suggestions, but these are not legal advice.
• Do not enter into prompts information you are not allowed to share, or sensitive personal data, unless strictly necessary.

6. Your content and our rights

Ownership and licensing of content are governed by the Intellectual Property & Content License. In short:

• Customer Content (texts, images, logos, data you provide) remains yours. You grant Flixy a worldwide, non-exclusive, royalty-free license to host, reproduce, adapt, display and process it to provide, secure and improve the Service, and to display the published websites publicly.
• The Flixy platform, the generation engine, templates, components, and the websites and creative works generated through the Service (excluding Customer Content) are owned by Flixy. Flixy grants you a non-exclusive, non-transferable license to use, display and publish them for as long as your account is active and in good standing.
• Assignment of the generated website, a full export with transfer of rights, or use outside the Service are available only upon your written request accepted by Flixy, which may be subject to conditions or a fee.
• You warrant that you hold all rights necessary for Customer Content and that it does not infringe third-party rights.

7. Domain names

Domain names ordered through the Service are registered by Flixy, in Flixy’s name or under Flixy’s reseller account, and assigned to your website for the duration of your subscription. Flixy is the registrant and holder of these domains. Transfer to you or to another registrar is possible on request, subject to the conditions of the Domain Name Policy (account in good standing, payment of any applicable fees, registry rules and transfer locks). You must not request domains that infringe trademarks or third-party rights.

8. Fees, billing and renewal

Paid plans, domain fees and add-ons are billed in advance, recurring automatically on a monthly or annual basis until cancelled, as set out in the Subscriptions, payments & refunds policy, which also governs taxes, failed payments, price changes, cancellation, the right of withdrawal and refunds. Prices are shown all taxes included: euros in SEPA countries, US dollars elsewhere. The VAT included is detailed at checkout and on each invoice according to your location and status.

8.1 Ordering and acceptance at checkout

Before any payment, you confirm your billing details and verify your email address with a one-time code. By ticking the acceptance box and confirming the payment, you accept these Terms and all the policies incorporated into them, and in particular you expressly acknowledge and accept that:

1. Domain name. The domain name of your website is registered and held by Flixy (registrant) for the whole duration of your subscription and assigned to your website. It is transferred to you or to another provider only upon your request, subject to the Domain Name Policy (account in good standing, applicable fees, registry rules and transfer locks). At the end of the subscription, Flixy is not required to renew it.
2. Your content. You warrant that you hold all rights and authorizations necessary for every content you provide or ask the Service to create or include — texts, images, photographs, logos, trademarks, videos, files, data and graphic creations — and that it does not infringe any third-party right or law. You are solely responsible for it, and you grant Flixy the license described in section 6 to host, reproduce, adapt and display it in order to operate your website.
3. Ownership of the website and creations. The platform, templates, components, code, layouts and the works generated by the Service (including AI-generated images and creative works, excluding your own content) are owned by Flixy, which grants you a license to use them for your website for as long as your subscription is active and in good standing, as set out in the Intellectual Property & Content License. Website files are not downloadable; an assignment or export with transfer of rights is only possible upon a written request accepted by Flixy.
4. Publication and hosting. Flixy publishes and hosts your website. You are the publisher of your website and solely responsible for what it displays, sells or collects. Flixy may suspend the website or remove content in the event of manifestly illegal content, a substantiated notice, a breach of these Terms or the Acceptable Use Policy, or unpaid amounts, as set out in section 10.
5. Recurring payment. Your subscription renews automatically for successive periods until cancelled, and you authorize Flixy and its payment provider (Mollie B.V.) to charge the card you registered at each renewal, as set out in the Subscriptions, payments & refunds policy. You may cancel at any time from your dashboard; cancellation takes effect at the end of the paid period.
6. Immediate performance and withdrawal. You expressly request that the service starts immediately (publication of your website, or addition of credits), before the end of the 14-day withdrawal period, and you acknowledge that you lose your right of withdrawal once the service has been fully performed or, for a subscription, that you will owe an amount proportionate to the service provided if you withdraw after it has started.
7. Electronic contract and evidence. The contract is concluded electronically. Your verified email address, the acceptance box, the confirmation of payment, the date, time and IP address are recorded and constitute proof of your consent. A contract summarizing the order and the accepted terms is sent to you by email once your website is online and remains available in your dashboard.

By accepting these Terms, you agree to receive by email the important information relating to your account (changes to these Terms and policies, security, billing, service changes). As a customer, you will also receive news, new features and offers about Flixy services similar to those you use, unless you tick the refusal box at checkout; you can unsubscribe at any time with the link included in every such email, without affecting the important information about your account.

9. Acceptable use

You must comply with the Acceptable Use Policy. Without limitation, you may not use the Service for illegal content, fraud, phishing, malware, spam, infringement, hate, harassment, content sexualizing minors, deceptive impersonation, or to attack, overload, reverse engineer or scrape the Service or its AI models.

10. Suspension and termination

10.1 By you

You may cancel your subscription at any time from your dashboard or by contacting us; cancellation takes effect at the end of the current billing period. You may delete your account at any time.

10.2 By Flixy

We may suspend or restrict all or part of the Service, including taking a website offline, immediately and where appropriate without notice: (a) in case of a serious or repeated breach of these Terms or the Acceptable Use Policy; (b) upon unpaid fees after the grace period; (c) to comply with law, a court or authority order, or a valid notice under the takedown procedure; (d) to protect the security or integrity of the Service, other customers or third parties. We may terminate the agreement for convenience with 30 days’ notice, in which case we refund prepaid fees for the unused period.

Published websites are reviewed after their publication and after each update, as described in section 5 of the Acceptable Use Policy; a website is only taken offline after a human review, with a statement of reasons.

10.3 Effects

Upon termination or expiry: your license to the generated websites ends; published websites are taken offline; domains are handled under the Domain Name Policy (the domain stays registered until its expiry date, during which you may request a transfer); and your data is deleted or anonymized within the periods stated in the Privacy Policy, except where we must retain it by law. We recommend exporting your Customer Content before cancelling.

11. Availability and support

We aim for high availability and use leading infrastructure providers, but do not guarantee that the Service will be uninterrupted or error-free. Planned maintenance is announced where reasonably possible. Timeframes communicated for publication (for example “online in about 10 minutes”) are indicative and depend on third parties such as registries, DNS propagation and certificate authorities. Specific service levels apply only if agreed in a separate written agreement.

12. Third-party services

The Service relies on third-party providers (AI model providers, hosting and CDN, domain registrars and registries, payment processors, email). Integrations you activate yourself (e.g. your own Stripe or PayPal account, maps, social networks) are governed by those third parties’ terms, and Flixy is not responsible for them.

13. Warranties and disclaimers

Flixy provides the Service with reasonable skill and care. For consumers, the statutory guarantees of conformity for digital content and services apply in full. To the maximum extent permitted by law and except as expressly stated in these Terms, for business customers the Service and all output are provided “as is” and “as available”, without warranties of any kind, including fitness for a particular purpose, non-infringement of AI output, search engine ranking or business results.

14. Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, gross negligence or wilful misconduct, or any liability that cannot be limited under applicable law.

For business customers: subject to the above, Flixy shall not be liable for indirect or consequential losses, loss of profits, revenue, business opportunity, data or goodwill, and Flixy’s total aggregate liability arising out of or in connection with the agreement in any 12-month period is limited to the amounts paid by you to Flixy for the Service during the 12 months preceding the event giving rise to the claim.

For consumers: Flixy is liable in accordance with the applicable statutory provisions; we are not liable for losses that were not reasonably foreseeable when the contract was concluded, or that result from your failure to follow our instructions, to review AI output, or to keep a copy of your content.

15. Indemnity (business customers)

You will defend and indemnify Flixy against third-party claims, fines and reasonable costs arising from your Customer Content, the websites you publish, your products or services, your domain requests, or your breach of these Terms or applicable law.

16. Personal data

Flixy processes account data as a controller under the Privacy Policy. Where you collect personal data of your own visitors or customers through your website (forms, orders, bookings, analytics), or record data about your own clients in the agency space (CRM, quotes, invoices, client portal), you are the controller and Flixy acts as your processor under the Data Processing Addendum, which you accept by accepting these Terms.

17. Changes to these Terms

We may update these Terms to reflect changes in the law, the Service or our business. Material changes will be notified by email or in the dashboard at least 30 days before they take effect (or sooner when required by law or for security reasons). If you do not agree, you may cancel before the effective date and, for prepaid periods, receive a pro-rata refund. Continued use after the effective date constitutes acceptance.

18. Governing law and disputes

• These Terms are governed by the laws of France, excluding conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods.
• Business customers: the courts of Paris (France) have exclusive jurisdiction.
• Consumers: the choice of French law does not deprive you of the protection of the mandatory provisions of the law of your country of habitual residence, and you may bring proceedings before the courts of your place of residence. We encourage you to contact us first at legal@flixy.studio; we try to resolve complaints within 30 days.
• Consumer mediation: in accordance with articles L.611-1 et seq. of the French Consumer Code, if your prior written complaint to us has not resolved the dispute, you may refer it free of charge to our consumer mediator, Médiation Consommation Développement (MED CONSO DEV), Centre d’Affaires Stéphanois – Immeuble l’Horizon, Esplanade de France, 3 rue J. Constant Milleret, 42000 Saint-Étienne, France, using the online form at medconsodev.eu or by post. The request must be made within one year of your written complaint to us. EU consumers may also use the out-of-court dispute resolution bodies of their country.
• United States consumers: to the extent permitted by your state’s law, any claim must be brought on an individual basis and not as part of a class or representative action.

19. General

• Entire agreement. These Terms and the incorporated policies are the entire agreement regarding the Service and supersede prior communications.
• Severability. If any provision is held invalid, the remaining provisions remain in force.
• No waiver. Failure to enforce a right is not a waiver.
• Assignment. You may not assign the agreement without our consent. We may assign it to a successor entity (for example in the event of a merger or transfer of business), with notice to you.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including failures of registries, networks or AI providers.
• Notices. We send notices to your account email; you send them to legal@flixy.studio.
• Language. The English version prevails over translations, except where mandatory law requires otherwise.
• Export and sanctions. You may not use the Service if you are subject to applicable sanctions or in breach of export control laws.